We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.

By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.

If you’re inspired by this vision, and feel you have the skills and experience we need to help achieve it, we’d love you to join our lifesaving team.

Job Summary

We are looking for a Register Support Supervisor to join our Register Development Team.

Position

Title: Register Support Supervisor

Salary: £34,000 per annum

Contract: Permanent

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid, withhead office in Hampstead, London

Key Responsibilities

These include but are not limited to:

• Provide support to Register Development Coordinators providing guidance and daily oversight.
• Monitor employee productivity and provide constructive feedback.
• Deliver excellent customer service to donors and potential donors ensuring we answer all queries in a timely manner and to our customers and colleagues.
• Act as a first point of escalation for troubleshooting and queries.
• Coordinate training with guidance from management.
• Collaborate with colleagues across Anthony Nolan.
• Deal with sensitive information in line with GDPR and Anthony Nolan’s policies.

Essential Attributes

• Excellent written and verbal communication skills, with the ability to actively listen and provide constructive feedback.
• Experience of supervising teams in a fast paced environment.
• Excellent working knowledge of Microsoft Office applications.
• A proactive and solutions focused mindset, with the ability to identify opportunities for improvement and implement changes effectively.
• Excellent working knowledge of databases including Microsoft Dynamics 365 (CORAL).
• Demonstrable experience in delivering customer service.
• Proven organisational skills and the ability to prioritise during busy periods.
• Accuracy and proven attention to detail, along with the skill to learn and maintain new information in an ever-changing environment.

What’s in it for you?

• A competitive salary
• 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
• A stimulating work environment full of opportunities to learn and develop
• Life Assurance of four times annual salary
• Travel season ticket loan, Cycle to work Scheme
• And more! (further details on our Life at Anthony Nolan page)

Please check out the full job description here, and you can read more about what to expect on the Our recruitment process page.

Release your remarkable, join our team and give someone another chance to live.

Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.

All applicants must be able to demonstrate the right to work in the UK.