Relief House Manager
New Yesterday
Do you take pride in delivering excellent customer service?
Do you get satisfaction from a role that involves multi-tasking and finding solutions?
Do you enjoy organising and facilitating social events?
McCarthy Stone are looking for Relief House Managers to join the team to cover ad hoc shifts at some of our development across Bristol and the surrounding areas.
Hours: Flexible hours to be agreed with Operations Manager
Hourly rate: £13.77 per hour
Mileage will be paid.
Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings.
About the Role of a Relief House Manager:
We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service.
Some of the Relief House Manager duties within this role include:
- Helping Homeowners settle into their new home.
- Providing a professional front of house service and welcome all visitors in a friendly manner.
- Being available to all Homeowners to offer help, support and advice as necessary.
- Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.
- Managing the development -, gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.
- Dealing with emergency situations as they arise in a professional way.
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Excellent communication skills with a real "can do" attitude.
- Extensive experience in a professional customer service orientated position.
- A professional approach with high quality standards.
- To be reliable and flexible to deal with out of hour's calls and emergencies on the development.
- Thrives in a busy a varied role, where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work based first aid qualifications will be an advantage.
McCarthy Stone is officially recognised as a 'Great Place to Work!' We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
About Us
As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.
We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
Our Customers
The Benefits
24 days annual leave
Pension
plan
Life
assurance
Employee assistance helpline
Health
screening
Eyecare voucher scheme
Long service award
Testimonials
"I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team."
Linda Diamond - House Manager
"Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!"
Andrea Waldron - Senior HR Business Partner
"From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments."
Emily Bishop - Principal Planning Associate
"Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding."
Caroline Craig-cordel - Sales Consultant
"I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time."
Stan Smolyar - Head of Brand
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- Location:
- Bristol, England, United Kingdom
- Salary:
- £60,000 - £80,000
- Job Type:
- PartTime
- Category:
- Management & Operations