Overview

Relocation Consultant (6-Month Maternity Cover) — Join to apply for the Relocation Consultant (6-Month Maternity Cover) role at PerchPeek.

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Hello! Thanks for checking out our job posting for the role of Relocation Consultant at PerchPeek. This short-term contract is available for maternity cover with a start date of 1 November 2025. PerchPeek is a 100% remote company and this role is open exclusively to candidates based in GMT/CET timezones.

The Role

From the moment PerchPeek is engaged to assist with a relocation until after the customer has settled in, our Relocation Coaches are responsible for guiding their journey using the PerchPeek app and ensuring an informed, empowered, and stress-free relocation. If it’s not on the list, you’ll likely be doing it.

Responsibilities

• Customer Journey
  Own your portfolio of customers along their relocation journey. Educate and manage expectations and timelines, build relationships to enhance trust, and support customers throughout the relocation process.
• Communicate with customers via the PerchPeek app and through consultative calls to understand needs, explain services, and provide guidance.
• Provide relevant expertise on all aspects of the relocation journey and life in the destination country to help customers integrate successfully.
• Assist customers in understanding and abiding to their company’s relocation policy, including managing relocation allowances.
• Coordinate additional relocation services from preferred providers (e.g., immigration, tax, shipping) and manage multiple external providers to ensure quality and timely service.
• Provide expert and empathetic inputs to handle difficult or complex enquiries, using judgement to achieve the best outcomes.

Operational Processes & Improvements

• Adhere to Relocation Experience team processes to ensure smooth operations.
• Promote continuous improvement by voicing and solving process issues.
• Support rollout of local and global process improvements through engagement with new systems, training, and implementation activities.

Technical Feedback

• Act as Product Champion by guiding customers on using the app’s tools to organise their move.
• Provide internal feedback on product pain points and insights from customer experiences.

Team Development

• Collaborate with other Relocation Coaches for problem solving and knowledge sharing.
• Contribute to a high-performing team culture and develop your skills through opportunities and training.

Market Knowledge & Client Tracking

• Contribute to knowledge capture and the PerchPeek content library.
• Provide customers with useful market information through chat and app content.
• Develop awareness of PerchPeek’s strategic accounts and ensure delivery against client expectations; capture customer information at all stages and keep internal systems up to date.

Requirements

• Available for an immediate start date, or no later than 1 November 2025.
• Located in GMT/CET timezones.
• Fluent in verbal and written English.
• Awareness of or experience with major cities and lifestyle norms in Europe, Middle East, and Africa. Bonus if you have lived or relocated within Europe.
• Previous experience in Global Mobility / Relocation and knowledge of relocation management or destination services.
• Highly autonomous and comfortable in a 100% remote environment.

Qualifications & Qualities

• Customer Obsessed: prioritize customer needs in daily actions.
• Organised, efficient, and able to manage multiple timelines across relocations.
• Excellent written and verbal communication; capable of managing expectations and handling concerns diplomatically.
• Delivery-focused with a proactive approach to completing tasks.
• Attention to detail and ability to translate nuances into recommendations.
• Comfort with ambiguity and adapting to changing customer needs.
• Resilience to handle changes in business and product development.

Pay & Benefits

Salary: PerchPeek uses a market-localised approach; compensation depends on location and experience. Start with an open conversation about compensation during the first interview.

The PerchPerks

• Flexible Holiday and Leave: statutory holidays plus wellbeing leave and flexible, uncapped time off.
• Work from Anywhere: fully distributed company with a working environment allowance.
• Learning & Development Budget for personal growth.
• Annual Onsite gathering to connect in person (locations vary).

Application Process

Ready to be a Perchy? Share your resume and answer the application questions. If matched, you’ll be invited to an initial screening, followed by a multi-stage interview process conducted via video call.

• Stage 1 & 2: skills, experience, and culture fit.
• Stage 3: take-home task and final roundtable.

We hope you’re excited to apply as we are to hear from you!

Note: We are an Equal Opportunity employer and encourage applicants from diverse backgrounds. You are welcome to apply even if you don’t meet every qualification.