As a Team Lead / Customer Experience Representative, you will lead smooth operations, motivate your team, and provide outstanding customer service.

Responsibilities

• Ensure that every visit is designed to leave cars spotless and maintain customer satisfaction.
• Take the lead in maintaining smooth operations, motivating the team, and upholding the commitment to outstanding customer service.
• Customer Engagement: Create positive first impressions by seeking customers, answering questions, and educating new customers on the benefits of our wash options and services to enhance their experience and drive membership growth.
• Team Leadership: Ownership of daily operations as a key holder, managing opening and closing procedures, and providing direction and support to team members when the operations manager is unavailable.
• Operations & Safety: Ensure safe and seamless operation by leading team members and monitoring equipment and supplies for optimal performance.
• Inspire teammates to follow you, leading by example and fostering a collaborative environment.

Qualifications

• Customer Service: Capable of talking to customers and collecting necessary data and feedback.
• Detail-Oriented: Capable of carrying out a given task with all details necessary to complete the task well.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Team Player: Works well as a member of a group.
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.
• Goal Completion: Inspired to perform well by the completion of tasks.
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.
• Ability to multi-task, prioritize, and work in a fast-paced environment.
• Valid Driver’s License (required).
• Proven track record of exceptional customer service.
• Strong drive to get things done and exceed expectations.
• Goal-oriented mindset with a focus on growth and achievement.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Other

Industries

• Utility System Construction