We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ️

The Monzo research team is currently made up of around 20 User Researchers, who spend most of their time embedded in multi-discipline teams focusing on different areas, like Wealth products, or Borrowing products. We also have a small research leadership team. You’ll work closely with our Research Operations Lead to make sure researchers are set up to deliver impactful insights and have the space to innovate safely, remaining compliant with regulatory requirements. The work we do drives excellent customer outcomes and commercial success, with direct impact on business strategy and decision-making.

• Becoming the go-to person for enabling and supporting everyone at Monzo to keep customers at the heart of our product by doing user research effectively and safely
• Driving training for non-researchers who are starting out on doing research themselves, supporting them to feel confident in their approach
• Onboarding new researchers into our research processes, setting them up for impact
• Overseeing and optimising our research tool stack, working closely with the vendors to improve how we use these tools, and influencing their roadmaps to meet Monzo’s evolving research needs
• Reporting on the research budget and tools usage, using this to forecast future needs in good time
• Owning process and content updates (like guides, templates, training materials) to continuously improve how we enable everyone at Monzo to do research in a way that’s robust and compliant, and fit for purpose as Monzo grows
• Supporting researchers working on more complex research projects, looping in relevant other teams as needed to advise (like data protection or information security or our vulnerable customers team)
• Partnering with the Research Ops Lead to identify and pursue new opportunities for advancing research impact at Monzo, from onboarding new tooling to streamlining workflows or other process changes
• Championing innovation and experimentation to keep our team on the forefront of changes in the industry, supporting researchers with new methods or approaches
• Regularly representing research ops to other teams and disciplines at Monzo, sharing our work clearly and openly to ensure it is understood and can be effectively used
• You have significant experience in a research operations role (or a similar operational role like event management, recruitment, program management etc), ideally within a fast-paced, product-led environment
• You have a proven track record of effectively managing and optimising complex tools and/or processes
• You possess strong analytical and budget management skills
• You’re a proactive and strategic problem-solver, adept at scaling your impact through the solutions you develop
• You have excellent communication and collaboration skills, with the ability to influence and build strong relationships with stakeholders
• You are comfortable working autonomously and taking ownership of your work
• You have a strong growth mindset and are keen to learn and develop your skills in this emerging discipline

If you're a highly motivated and experienced research operations professional who is passionate about enabling impactful research, we'd love to hear from you!

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

What’s in it for you

️ We’ll help you relocate to the UK.

We can sponsor your visa.

This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

The application journey has 3 key steps

• Recruiter call with Natalie
• A technical ‘research ops craft’ interview with our Research Ops Lead and a Researcher (60 minutes)
• 2 x 45 minute interviews as part of the ‘final loop’

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to nataliehills@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-NH1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

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