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Canal
– Reservations Manager

From the team behind Crispin and Bistro Freddie, Canal is our latest opening. A vibrant,
waterside restaurant and bar in West London, built on seasonal cooking, quality
drinks, music, and warm hospitality. Newly launched and already gaining
momentum, Canal is a place where great food meets community spirit, and we’re
now looking for a Reservations Manager
to help us grow with intention and care.

This
is an exciting opportunity to take ownership of the guest journey from the very
first interaction. As Reservations Manager, you’ll oversee our booking systems,
manage guest communications, and support our front-of-house and in managing
events to deliver smooth, memorable service at every touchpoint.

What you’ll bring:

·
Previous
experience managing reservations for a busy, high-profile restaurant or
hospitality group

·
Confidence
using booking platforms (e.g. SevenRooms, Triple Seat) and managing covers
strategically

·
Excellent
communication and interpersonal skills, both written and verbal

·
An
organised, proactive mindset, with the ability to anticipate guest needs and
flag opportunities or concerns

·
A
guest-first approach, someone who values hospitality at every level

·
The
ability to work closely with management, marketing, and FOH teams to support
both daily service and long-term planning

What’s in it for you?

·
Free
access to gym, spa, and pool on site

·
50%
off food and drinks across all HAM. restaurant locations

·
Wagestream
– access your earnings as you earn and save

·
Enhanced
maternity and paternity pay

·
Refer
a friend bonus (£1,000)

·
Increased
holiday allowance with length of service

·
Milestone
markers – we celebrate your big moments

·
Flexible
shift patterns, including some remote work options for admin-based tasks

·
Personal
development and training opportunities

If you’re a natural organiser with a passion for
hospitality and a talent for turning systems into experiences, we’d love to
hear from you.