Overview

We are seeking a proactive and organised Resident Liaison Officer (RLO) to support a Housing Association in Birmingham, who can ensure a smooth process when engaging directly with residents to arrange access for essential property inspections and servicing.

Job Title: Resident Liaison Officer (RLO)

Hourly Rate: £17 - £19

Contract: 3-6 Months

Working Hours: 37.5 per week (Mon - Fri 1-day WFH)

Location: Erdington

Responsibilities

• Liaise with residents and contractors to schedule appointments for compliance works
• Conduct cold calls and door-knocking to gain access to tenants with outstanding appointments
• Issue no-access letters and manage appointment communications
• Attend weekly no-access meetings and collate documentation for legal proceedings when necessary

Requirements

• Strong organisational and administrative skills
• Excellent verbal and written communication abilities
• Full UK driving licence and access to a vehicle
• Proficient with basic computer systems (emails, Word, CRM, etc)

If you are interested in this Resident Liaison Officer role then please apply or alternatively contact (url removed)