Resource Administrator – Head Office, Gateshead + Travel – Full Time

** Please be advised that this position does not offer UK Visa sponsorship. Applicants must have the legal right to work in the UK at the time of application **

Job Title:Resource Administrator
Location:Hybrid – North East Based, with occasional travel to our Carlisle office
Salary:£27,000 per annum (FTE)
Contract Type:Full-Time, Permanent
Hours:37.5 hours per week (Monday to Friday, 9:00am–5:00pm)
Essential Criteria:Full UK driving licence

Role Overview

We are looking for apassionate, enthusiastic, and solution-focused Resource Administratorto join our team. This is a key role in ensuring the safe and effective delivery of care by coordinating staffing resources and maintaining excellent communication with a wide range of individuals.

You will be someone who buildsstrong, professional relationshipswith ease and communicates confidently with internal teams, the people we support, their families, and external stakeholders. You’ll bring akeen eye for detail, thrive on organisation and problem-solving, and be comfortable working with data to improve processes and develop new ways of working.

This role is ideal for someone who enjoys working in a fast-paced environment, takes ownership of their responsibilities, and is committed to providing outstanding service delivery.

Key Responsibilities

• Develop, maintain, and monitor schedules for frontline staff, ensuring safe and sufficient staffing levels in line withcompany protocolsandCQC guidance.
• Act as thefirst point of contactfor frontline staff, the people we support, and their families.
• Collaborate closely with Case Managers, Service Manager, and the CQC Operations Manager to carry out key tasks relating toservice safety and continuity.
• Communicate effectively with all KEYFORT departments to ensure resources are aligned with service needs.
• Build and maintain strong working relationships with colleagues, clients, and stakeholders.
• Analyse data to develop and implementsolutions-focused improvementsin service delivery.
• Take ownership of yourprofessional development, seeking training opportunities to enhance your skills and develop within the role.
• Work in a hybrid capacity—predominantly from our North East office, with occasional travel to Carlisle and regularhome working on a rota basis.

What You’ll Receive

• Permanent contract with consistent37.5 hours per week
• 5.6 weeks’ paid annual leave, increasing with length of service
• Company pension scheme
• Enhanced maternity leave, based on service
• Retirement and death in service benefits, based on service
• Cash healthcare plan, including dental, optical, and physio (based on service)
• Employee Assistance Programmefor mental, financial, and physical wellbeing
• Access toContinuous Professional Development, including funded qualifications and internal development opportunities
• Paid enhanced DBS check
• Colleague referral scheme– earn up to£200 bonus(T&Cs apply)
• Access to theBlue Light Cardwith discounts from major retailers
• Employee of the Quarterscheme recognising outstanding contributions

Who Are We?

KEYFORT Groupdelivers bespoke care and support to individuals with a wide range of needs, including brain injuries, neurological conditions, learning disabilities, spinal injuries, and physical and mental health needs. We are committed to deliveringperson-centred, high-quality care, and only accept clients where we know we can make a meaningful impact.

We are proud to be an inclusive employer and welcome applications from all backgrounds.

KEYFORT Group Ltdis committed to safeguarding and protecting both adults and children.

Please Note:If you do not hear from us within7 working daysof the advert closing, unfortunately, your application has not been successful on this occasion.

Application Form

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