About Numan

Founded in 2018, we’ve already grown to be a 200+ team distributed across the globe, united by a singular mission: empowering people to take control of their health.

Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.

To deliver on our transformative mission, we are guided by our 5 company values:

• Patients first.

• Learn Fast.

• Own the quality.

• Succeed together.

• Care deeply.

Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!

The role

We’re on the lookout for a Resource & Planning Coordinator who’s sharp, reliable, and ready to keep the cogs of our clinical operations turning smoothly. Reporting to the Resource Planning Team Lead, you’ll play a key part in making sure the right clinicians are in the right place at the right time, so our patients always get the care they need, when they need it. This role is perfect for someone who loves bringing structure to chaos, thrives on spotting patterns in data, and takes pride in being the person people count on. If you’re comfortable juggling schedules, solving problems on the fly, and collaborating across a fast-paced, mission-driven business: we’d love to hear from you!

• Coordinating daily workforce and shift planning to ensure fair and efficient allocation of clinician shifts, aligning staffing levels with patient demand and adapting to real-time changes.
• Collaborating with stakeholders to confirm onboarding and training schedules for new clinicians, integrating these into forward resource planning.
• Serving as the primary point of contact for clinician queries about scheduling and availability.
• Utilising workforce planning tools to support daily operations and actively identify opportunities for process improvements.
• Managing patient appointment slot scheduling and related administrative tasks, such as sending cancellation emails, to streamline team operations.
• Overseeing contractor and overtime invoicing by ensuring timesheet accuracy and timely submissions.
• Working with senior team members and clinical leaders to align short- and long-term resourcing plans to support service goals.
• Providing operational support for urgent resourcing issues in the absence of the Team Lead, including triage and escalation as necessary.

• Experience in workforce planning, resource coordination, and/or operations support.
• Confidence interpreting real-time service metrics and adjusting plans accordingly.
• A highly structured and organised approach, with strength in data-led decision-making.
• Familiarity with customer service metrics and experience supporting performance improvements through accurate resourcing.
• Proficiency with workforce planning or scheduling tools (e.g. Deputy), and customer support platforms (e.g. Zendesk, Intercom).
• Strong communication skills and the ability to collaborate effectively across cross-functional teams.
• A calm, adaptable mindset and a problem-solving approach; especially when priorities shift quickly.

• Experience in a fast-growing or scaling business.
• Background in a regulated industry or MedTech.
• Knowledge of demand forecasting or advanced workforce planning methodologies.

Our benefits include...

- Share options.

- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).

???? - Health insurance withVitality.

- Enhanced maternity and parental leave.

- Nursery benefit provided by YellowNest.

- Employee assistance programme (access to therapy, financial planning and discounts).

️ - Generous pension (includes both employee and employer contributions).

- Flexible working options, including a dog-friendly office in Farringdon.

- Personal training and development budget via Learnerbly.

- Wellhubmembership, giving you access to over 2,000 locations in the UK.

️ - Free office snacks including breakfast items, soft drinks, tea and coffee.

- Cycle to work scheme.

- Season ticket loan.

% - Discount on Numan products for your friends and family.

- Paid volunteering days.

- An additional 2 weeks off once you reach your 5th anniversary with Numan.

Diversity at Numan

At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.

We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.

Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.