Join to apply for the Resource Planner role at Canon EMEA

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Join to apply for the Resource Planner role at Canon EMEA

Canon UK are looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development.

Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on…

This is an exciting opportunity to join a global organization as a Resource planner responsible for the day-to-day planning of the UK Production Engineers.

What We Give

In addition to a salary of between £25.528 - £26,946 depending on experience. We have recently implemented a new range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, an Employee Assistance Program plus employee discounts on Canon products.

Canon also champions hybrid working and a flexible working policy, with a minimum of 25 days holiday per year. Lastly, you'll find that Canon encourages continuous Learning and Development with a wide range of resources and support available on demand.

With Canon, you'll get the support and encouragement you need to grow from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

What we ask

As our Resource Planner, your key responsibilities and tasks are

• Dynamically assess resource requirements and allocate resource effectively to meet operational demands and maximise productivity.
• Escalates problem calls, missed SLAs or reporting issues as defined in the procedures.
• Identify & escalate utilisation issues to Service Management to ensure early identification of resource issues to prevent customer disruption.
• Proactively communicate with customers, providing timely updates on the status of their requests and appropriate to the customer type
• Ensure optimal system functionality and resource utilisation by meticulously ensuring housekeeping tasks are completed.
• Ability to triage and identify best fit for allocation of incident to next resolver step.
• Proactive planning of maintenance, modifications, ORS/eMaintenance connections, firmware updates and related activities
• Work closely with teams across the organisation to align operational strategies with business objectives and foster a culture of collaboration and continuous improvement.
• Carries outcall dispatch and book off when required and corrects mistakes in visit reporting, ensuring the integrity of the data.
• Identify opportunities for improvement and implement practical solutions that drive tangible results.
  
  

• Customer Service background
• High level of accuracy, superior attention to detail and a strong work ethic
• Ability to work independently
• Remains calm under pressure and able to prioritize tasks and activities effectively
• Capacity to work in an environment focused on superior customer service and continuous business performance improvement.
• Ability to think creatively to solve problems within time constraints
  
  

• Act as a Team Player
• Apply high standards of Accuracy
• Communicate Effectively
• Drive for Results
• Focus on the Customer
  
  

• Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
• Learning & Development –As a Company that encourages continuous learning you will always have resources and support available.
• Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing – Free private healthcare, an Employee Assistance Program, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
• Employee discount – Up to 38% off products from our Canon store.
• Flexible benefits policy
• Free parking on site
• Some other Benefits –Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Computers and Electronics Manufacturing, IT Services and IT Consulting, and Printing Services

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