Retailer Relationship Manager page is loaded## Retailer Relationship Managerlocations: Worthingtime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 19, 2025 (12 days left to apply)job requisition id: JR7377**Closing Date**19/11/2025Job Title: Retailer Relationship ManagerLocation: Hybrid working- 2 days office based in Durrington with Travel to UK wide client SitesPerm/FTC: PermanentHours: 37Salary: Up to £39,000 - £41,000 (DOE) per annum depending on skills and experiencePlease note, this role requires you to be on the standby rota 1 week in 4.It is an exciting time to join us!There has never been a better time to join us than now. Whilst Southern Water is a mature organisation, we are currently going through key transformational programmes therefore joining us will offer you windows of opportunity in this highly enterprising role.As the Retailer Relationship Manager working in our Wholesale Services Team, you will manage the relationships with our non-household retailers. Ensuring retailer satisfaction, resolving escalated or complex issues where necessary and guaranteeing that services provided by Wholesale Services meet the needs of the retailer.You will be accountable for over 25 retailers in managing the overall relationship, day-to-day interactions, including escalations, financial queries and performance reporting. You will facilitate regular account meetings with retailers to ensure relationships remain positive, to review outcomes are met and ensure overall satisfaction levels are high. With great interpersonal skills, you will build strong relationships, negotiate and influence to achieve retailer satisfaction.Acting as the key escalation point for all retailer issues that are unable to be resolved by the Wholesale Services Team or Wholesale Service Desk Manager, your aim would be to resolve all disputes with retailers whilst ensuring all commercial interests, standards and objectives of Southern Water are maintained. Communication is key, keeping retailers updated with planned and unplanned works that will affect their customers within the agreed timeframes is an essential part of the role.You will have great experience and background working in customer operations, key account and/or stakeholder relationship focussed roles and highly passionate in taking ownership of retailer disputes.This role requires you to travel to various retailers’ location across the country therefore it is essential for you to hold a full driving license and own a car. We will reimburse the travel expenses based on mileage including accommodation cost covered by us if long distance travel is required.**Package**This role will be full time Monday to Friday with a hybrid approach to working between our office in Durrington and home.We are offering a salary of up to £41,000 per annum as well as other benefits including:• Generous pension up to 11% company contribution• 25 days annual leave• Life assurance equal to 4x salary• Salary sacrifice electric car scheme (after 6 months service)• Health Cash Plan• Full funded eye tests• Two paid volunteering days a year• Occupational health service• Discounts with over 800 popular retailers• Digital GP service• Study support may be available for job-related qualifications• Competitive maternity leave and flexible return to work options• Cycle to work schemeJoin our Wholesale Services team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers, and the environment.If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here:Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.Privacy Statement:Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.#LI-HybridWe reserve the right to close this advertisement early if we receive a high volume of suitable applications so if you are interested in the position please do send your application over today to ensure consideration.We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. We are dedicated to ensuring that all candidates have an equal opportunity to showcase their skills and experience.Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.### Our Benefits* Company and performance-related bonus* Generous pension with up to 11% company contribution* Life assurance payment equal to four times your annual salary* Health benefits through a Cash Plan* Two paid community volunteering days a year* 25 days annual holiday* Occupational health service* Perkbox benefits offering discounts and savings on several products and experiences* Study support may be available for job-related qualifications* We offer competitive maternity leave and flexible return to work options**#LI-Hybrid**
#J-18808-Ljbffr