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Retention Account Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.

As a Retention Account Specialist for NAVEX, you will support our outstanding sales team by responding to questions and inquiries from our internal staff as well as our customers. You will work closely with our Legal, Finance, Customer Support, Customer Success, Account Manager, and Account Executive teams to determine the best options for our customers and to assure customer satisfaction.

What you’ll get:

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.

• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programmes, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.

• Meaningful purpose. Our products and solutions have real-life impact on people and organisations across the globe. Our innovations make a difference.

• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.

• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.

• Industry leadership. Play your part in a fast-growing organisation known for excellence, profitability, and stability.

What you’ll do:

• Learn and develop an understanding of NAVEX products and services

• Respond to inquiries and calls from Finance, Account Managers, Sales and customers regarding contract renewals and pricing

• Review and negotiate termed and/or mutual consent software agreements to renew services to drive long term customer relationships

• Process the removal and/or reduction of services for customers, managing the credit process to completion

• Develop innovative ways to retain escalated customers

• Capture customer activity and other key information within Salesforce daily

• Provide backup coverage for other Retention Account Managers as needed

• Assist with special projects and other responsibilities related to customer retention as assigned

What you’ll need:

• 6+ months of account management experience

• The ability to communicate professionally with customers and acquire strong negotiation skills

• Keen interest in sales operations and communication

• Ability to work under pressure and manage tight deadlines, responding to inquiries in a timely manner

• Excellent organisational skills, problem-solving skills and attention to detail

• Flexibility to work independently and within a team environment

• Proven track record of delivering outstanding customer service, exercising a high degree of good judgment to ensure the customer’s needs are met and their expectations are surpassed

• Experience modelling a high standard of commitment to an organisation and intellectual curiosity

• Ability to drive results through your job competencies of collaboration, customer loyalty and effective communication while leveraging NAVEX’s core values

Our side of the deal:

We believe everyone deserves to see their path forward and the steps to achieve their career and financial goals.

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months on our team.

• The starting pay for this role is £30,000 GBP and the target variable pay for this role is £8,000. Target variable pay is based on individual achievement factors and is not guaranteed.

• Pay progression based on your performance.

We’re committed to helping you thrive in all aspects of your life. Our pay programmes are just one element of this. Check out NAVEX’s career page to find out more information.

We’re an equal opportunity employer, including all disability and veteran status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Us

About NAVEX:

NAVEX comprehensive suite of ethics and compliance software, content and services helps organizations protect their people, reputation and bottom line. Trusted by 95 of the FORTUNE 100 and more than 12,500 clients, our solutions are informed by the largest ethics and compliance community in the world. For more information, visit https://www.navex.com .

Diversity and Inclusion:

NAVEX strives to understand, value, and incorporate the differences each team member brings to our organization. We believe that diversity and inclusion are key drivers behind our core values, allowing us to continue to realize success. Our global customer standards require us to attract and retain the best talent and to find great talent, we must look across a variety of spectrums. We understand that differences in age, race, religion, gender, nationality, sexual orientation, physical ability, thinking style, veteran’s status, and background strengthens not only our workplace culture, but our ability to connect with people around the world. Our team members have the right to expect a workplace in which the differences they bring are welcomed and valued each day. NAVEX is proud to celebrate the diversity of our team and champions an environment where authenticity and respect are at the forefront of how we engage with each other.

NAVEX hires people based upon job related qualifications regardless of race, religion, ancestry, gender, sexual orientation, national origin, age, disability, marital status, domestic partner status, medical condition, political affiliation or any other classification proscribed under applicable federal, state or local law. NAVEX encourages women, vets, minorities and those with disabilities to apply for any of our great opportunities. Your decision to self-identify through our application is one of several steps NAVEX uses to measure and advance diversity and inclusion within our workplace. (Please note your confidential information will be accessible only by appropriate members of NAVEX's Human Resources Team.)

Request for Accommodation:

If you are interested in applying for an opportunity with our team and would like assistance or an accommodation to use our application, we want to help! Please let us know the nature or your request by contacting us via email at careers@navex.com or by phone (800) 230-1421 and request to speak with a member of our Recruiting Team.

Life at NAVEX:

In addition to changing the way people experience life at work and supporting organizations on their way to achieving their goals through our innovative products and services, we are committed to doing the right things right! We believe gratitude and grace go hand in hand and that how we engage with and support each other should matter as much as the care we extend to our amazing clients. We also believe that we have the opportunity to influence the experience we have in the workplace and can make a difference through what we do and how we do it. Together we are strengthened by our organizational values and attributes, and energized by our potential. Your ability to serve others, uphold our code of conduct and workplace practices, and model our core values and attributes will be at the center of your success!