We have an exciting opportunity here in the Direct to Customer Communications Team for a Coupon and Multi Steps Rewards Operations Manager to join a successful team!

This role is responsible for working with a cross functional team serving a specific customer group and outcome for that group. This role will be responsible for translating the cross functional teams briefs into Coupon and Multi-step reward campaigns that are engaging, relevant and help our customers as well working right first time.

• Ownership and lead of Tesco issued coupons and multi-step reward processes and execution across channels, including Email, Direct Mail and Mobile planning across Campaigns, GHS, CRM including Clubcard statement and Tesco Group.

• Ownership and lead of supplier issued coupons, managing 3rd party relationships and processes to ensure full end to end acceptance is simple, business and customer focused.

• Ownership of the relevant parts of technology roadmaps.

• Working with our personalisation team to facilitate the orchestration of relevant, high performing customer journeys.

• Lead on continuous improvement of execution and reconciliation processes for setting up coupons and multi-step offers with our technology team.

• Lead Support on innovation and unlocking reward capacities to enable us to further innovative with personalisation. This includes working with 3rd parties and Tesco technology to explore new opportunities to surface the best coupon or multi-step reward at the most relevant time for a customer.

• Ensuring the Coupon & Multi-Step Rewards Executives and Tesco offshore Coupon Team manage critical paths and campaigns effectively and that execution is first class from brief, through to set up and QA.

• Working collaboratively with stakeholders across the business to create, build and deploy coupon & multi-step reward campaigns as required.

• Using offers expertise to offer insight and direction to comms planning and other stakeholders

• Being accountable for performance and effectiveness, including reporting and attribution.

• Ownership of finance and audit processes to ensure finance team are fully supported in reconciliation and payment.

• Lead on supporting store operations to ensure our colleague and customers are fully aware of coupon policy and procedures.

• Supporting on fraud reduction

• Line management of team members

• Planning and project management (essential)
• Experience of understanding and translating complex briefs (essential)
• Experience and ability to liaise with and influence multiple partners and stakeholders of all levels (essential)
• Operations development and deployment experience across online/offline channels

• Ability to lead detailed processes and systems (essential)
• Experience with high level problem solving (essential)
• Previous customer management experience.
• Previous campaign management and digital marketing awareness experience.
• Line management experience

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.