Sales Administrator - Hybrid

Location: Cannock HQ (Hybrid - 3 days office / 2 days remote)
Salary: £24,500 per annum
Contract Type: Permanent, Full Time
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and access to Wellbeing Resources!

Why Do We Want You

Phoenix HSC, part of Wilmington Plc, is seeking a proactive and organised Sales Administrator to support our dynamic and fast-moving sales team

You will be the first point of contact for all inbound general enquiries via email, phone, live chat, and web forms, and will act as the gatekeeper and traffic manager, ensuring enquiries are directed swiftly and accurately to the right person or team.

This role is critical in maintaining a high-quality first impression of Phoenix and supporting the smooth flow of leads and opportunities through the business.

Please note: At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

Job purpose, tasks and responsibilities

You will be responsible for:

Inbound Enquiry Handling:

• Be the first point of contact for all ‘general enquiries' inbound communications (email, phone, live chat, web form submissions)
• Assess the nature, priority, and value of each enquiry
• Route high-value, strategic, or complex opportunities to the appropriate team member (e.g. Outbound Rep, Account Manager, Corporate Sales)

Sales Admin Support:

• Support the sales team with logging booking information, delegate details, and basic order administration
• Liaise with customers to chase missing delegate information
• Follow up on outstanding administrative tasks related to enquiries and bookings
• Provide daily updates to the Sales Team Leader on enquiry flow and handover activity

Live Chat & Web Enquiry Management:

• Monitor and respond to general live chat enquiries during working hours
• Use templated responses and escalation processes to streamline handling
• Ensure no enquiry goes unanswered or lost

Call Handling & Message Taking:

• Handle the ‘general enquiries' inbound calls professionally, providing accurate information where appropriate
• Escalate or forward calls to the correct stakeholder when required

CRM & Process Accuracy:

• Ensure all enquiry and lead activity is logged and tagged appropriately within HubSpot
• Assist with maintaining data cleanliness and updating records when required

What's the Best Thing About This Role

This is a fantastic opportunity to join Phoenix Health & Safety during a period of rapid growth. You will be the first point of contact for our clients and will be working across the department and other teams in this diverse role and have the ability to build and develop your skills.

What's the Most Challenging Thing About This Role

This is a busy role and you will need to be able to handle client enquires through various sources and respond within the required timeframes. You will need excellent organisational skills and be able to time manage as you carry out a variety of admin tasks to support the team.

Essential and desirable capabilities

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

To be successful in this role, you must have:

• Experience in a Sales Admin, Sales Support, or Customer Service role
• Familiarity with CRM systems (ideally HubSpot) and Microsoft Office Suite
• High attention to detail and accuracy in data entry and client communication
• Confident communicator with a professional and friendly manner
• Organised and proactive - able to juggle multiple priorities under pressure
• Strong problem-solving mindset and willingness to improve processes

To be successful in this role, it would be great if you have:

• Experience in the training, education, or B2B services industry
• Familiarity with sales team workflows (BDR ? Nurture ? Account Management)
• Basic understanding of sales pipelines and lead qualification models
• Prior exposure to live chat platforms and lead assignment logic

We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment.

Before you go....

About Us

Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

Find What You're Looking For

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support, and fair rewards.

Click on “APPLY” today!