We are proud to be working with a well established local manufacturing company who are looking for an experienced Sales Administrator to join their busy sales operation. The role of Sales Administrator is to manage the customer experience from start to finish therefore strong customer service skills and a good knowledge of the sales process is essential. The company offers a hybrid working pattern once probation is complete and they ara a very established business within their field. We are looking for candidates who have strong attention to detail and a good working knowledge of MS Excel is a must.

Main Responsibilities:

Customer Management: Handle customer orders, quotes, and requests. Provide excellent customer service, resolve any issues quickly, and maintain high customer satisfaction levels using the relevant company quality systems and processes.

Sales Support: Prepare quotes, negotiate prices, and manage customer records. Ensure accurate order processing and filing.

Internal Coordination: Work with other departments to agree on delivery dates and track production planning.

Logistics & Expediting: Communicate with Production Manager, despatch, and couriers to ensure timely order delivery.

Account Management: Handle pre-order activities, complex customer queries, and contribute to new business and client retention. Completion of customer compliance questionnaires.
Tools & Equipment:

Experience Needed:

Proven experience of working to an accurate level in a demanding customer service and internal sales environment

Skilled in handling customer complaints and sales negotiations.

Ability to thrive in a hybrid work environment whilst developing positive working relationships with colleagues and customers
Desirable:

Experience of working in a bespoke manufacturing / production environment

PC Various Microsoft Office applications, Spreadsheets, Sage Line 50, Kanban systems.

Quality Management Systems & Frameworks

Customer / Logistics Portals

This position requires both strong analytical and people skills the ability to interpret data, costings, and production information is just as important as building relationships and communicating effectively with customers.

For the right candidate, there is scope to grow and expand the role. As a small business, customers are the lifeblood of what they do and those who demonstrate initiative, reliability, and a customer-first mindset they will have opportunities to contribute even more widely across the team.

If you have the experience required please do get in touch.