Overview

PEARSON MISSION: Building the ride since 1860

At Pearson, we share our customers' passion for cycling and have been dedicated to helping people to get out and cycle since 1860. Our extensive knowledge and expertise are unmatched, and we are eager to share this with our customers. Despite our impressive heritage, we move with the times, ensuring we sit at the cutting edge of bicycle innovation.

Who are we?

We are one big family - owners, employees and riders who have retained our relationship with customers as we have grown, sharing our passion for cycling. We design our bikes to be the best in class and are seamlessly blending engineering with the latest advancements in materials and technology. Our customers are part of our family, and we treat them as such. We value every interaction, ensuring our customer service is of the highest quality. Their bike is built to order in our London workshop with care and delivered personally to your door. Our after-sales care is best in class, reflecting our commitment to our customers' cycling experience.

The Role

We’re looking for a motivated and customer-focused team member to join our sales and customer service team. This role is all about delivering a market-leading customer experience, answering customer enquiries, guiding riders through their buying journey, and providing after-sales support. While most of your work will be via phone and email, you’ll also represent Pearson Cycles at selected in-person events, meeting customers and sharing your passion for cycling.

Key Responsibilities

• Act as the first point of contact for customers, providing friendly and efficient support. Take ownership of all sales enquiries, guiding customers from their initial interest through to purchase, ensuring they feel informed and supported at every step. Manage and nurture the entire sales funnel from handling incoming leads and following up on prospects, to coordinating test rides and finalising orders always to deliver a seamless and positive Pearson experience.
• Carry out sales administration tasks, ensuring all orders and customer records are accurate and up to date.
• Provide ongoing support to our retail partners, assisting with product information, order queries, and account needs.
• Coordinate with our production and workshop teams to ensure accurate and timely builds.
• Handle after-sales issues, including warranty claims, with efficiency and care to maintain customer confidence in the Pearson experience.
• Represent Pearson at events, exhibitions, and demo days.
• Keep up to date with Pearson products, cycling trends, and relevant industry developments.

About You

• Passion for cycling, ideally with knowledge of performance carbon road and gravel bikes.
• Proactive mindset with a positive, solution-focused approach.
• Self-motivated and adaptable, always ready to take initiative.
• A hands-on, problem-solving attitude with a willingness to go the extra
• Strong written and verbal communication skills.
• A customer-first mindset and the ability to build rapport quickly.
• Organised, detail-oriented, and comfortable handling multiple tasks at once.
• Previous customer service or sales support experience (cycling industry experience a bonus).
• Willingness to attend occasional events, sometimes involving travel.

What We Offer

Location: Based between East Sheen London and home - FT ( 9.00am - 5.30pm)

As a company, we offer the following benefits:

• 25 Days holiday + bank holidays + Christmas shut down
• Company Pension Scheme
• Pearson bike for all staff
• Quarterly company rides

Starting salary up to £25k - £30k depending on experience.

How to Apply

Please send your CV and a short covering note to steve.boucher@pearsoncycles.com, telling us why you’d be a great fit for Pearson Cycles.