Sales Business Retention Lead - Arabic Speaking page is loaded## Sales Business Retention Lead - Arabic Speakingremote type: Hybrid (8 days/month)locations: GBR - London, Canada Squaretime type: Full timeposted on: Posted Todayjob requisition id: R0051388**About the Role:**As a **Sales Business Retention Lead**, you will be regarded as a top expert in managing sophisticated customer relationships and retention strategies. Your role will serve as a key resource in resolving the most challenging customer issues and guiding other team members, ensuring the highest level of customer satisfaction. **Responsibilities:*** Address the most complex customer retention challenges.* Oversee and manage strategic customer records.* Develop and execute cutting-edge customer retention strategies.* Perform in-depth follow-ups to guarantee customer satisfaction.* Provide authoritative product and service information.* Mentor and guide junior associates in addressing escalated issues.* Spearhead advanced retention-focused sales initiatives.* Collaborate with senior management for high-impact problem resolution.* Conduct in-depth analysis and strategic reporting on customer feedback.**Skills:*** Customer Relationship Management: Top-tier expertise in customer relationship techniques.* Communication: Exemplary verbal and written communication abilities.* Language: Arabic - Must be fluent in Arabic Language.* CRM Software: Strong proficiency in CRM tools.* Problem Solving: Resolve the most challenging client issues with ease.* Time Management: Expert ability to juggle numerous complex tasks.* Active Listening: Superior understanding of client needs and swift responsiveness.* Team Collaboration: Lead and guide cross-functional team efforts.* Data Analysis: Highly proficient in detailed analysis and strategic application of customer feedback.*Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.**Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.For more information about our solutions and organization, visit , follow us on , , and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.
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