Overview

Assistant Recruitment Business Partner at Vistry Group. We build more than homes and operate as a responsible developer and employer with a focus on integrity, caring and quality.

Responsibilities

Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.

• Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
• Assist with internal or external audit as required in line with Vistry Values of ICQ.
• Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
• Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
• Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on designated developments.
• Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome.
• Maintain awareness of local market and economic conditions.
• Travel to all designated developments to undertake pre-booked customer appointments.
• Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments to ensure every customer is given every opportunity to purchase a new home.
• Maintain knowledge of all relevant purchase assistance schemes and site options to offer each customer a bespoke choice of purchase options.
• Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company.
• Respond to all cancellations, seeking to save and, if necessary, renegotiate the reservation, identifying reasons for cancellation and offering suitable alternatives on other Vistry developments.
• Work with Site teams to understand build progress and provide customer information as required.
• Collaborate with colleagues within designated developments to ensure all aspects of the sales process are communicated to the team, customer and relevant stakeholders.
• Take responsibility for all company property, equipment and presentation across each site within the specified developments.
• Maintain the sales arena including show homes on the development in line with brand and company standards.

Qualifications and Requirements

• Experience in customer-facing roles delivering under pressure.
• Experience in generating leads and sales through telephone-based business development.
• Proven track record of successfully completing the sales process with customers.
• Proven ability to work under pressure and meet sales targets.
• Excellent IT skills with demonstrable knowledge of Microsoft Office tools.
• Strong negotiation and sales skills.
• Excellent administration and organisational skills; good planning and organisational skills.
• Excellent communication skills; patience and ability to remain calm under pressure.
• A friendly, trustworthy, and professional attitude.
• Comfortable using multi-channel forms of communication.
• Ability to handle complaints and difficult situations.
• An interest in property and the housing market.
• Willing to be flexible in respect of day-to-day duties and hours worked.
• Full driving licence and access to a suitable vehicle.
• Willing to travel to all sales sites within the division, including regional offices.
• Willing to work weekends.

Desirable

• 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above).
• A Levels in any discipline.

More about the Sales Consultant role

• Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
• Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
• Assist with internal or external audits as required in line with Vistry Values of ICQ.
• Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
• Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
• Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s).
• Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome.
• Awareness of local market and economic conditions.
• Travel to all designated developments to undertake pre booked customer appointments.
• Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home.
• Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site options and house types, to ensure every customer is offered a bespoke choice of purchase options.
• Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company.
• Respond to all cancellations, making every effort to ‘save’ and if necessary, renegotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments.
• Work with the Site teams to understand the build progress to provide customer information as required.
• Work alongside colleagues within the designated developments to ensure all aspects of the sales process are communicated to the team, customer and relevant stakeholders.
• Take responsibility for all company property, equipment and presentation across each site within the specified developments.
• Maintain the sales arena including show homes on the development in line with brand and company standards.

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.