Overview

Sales & Education Director Aveda, Bumble & Bumble - 8 months fixed term contract role at The Estée Lauder Companies Inc. This position leads sales, education, and operations across our stores, working with Marketing, Online and National Accounts to drive customer experience and business growth.

Description

Aveda is the leading botanical hair and skin care brand with professional authority. Inspired by Ayurveda, we take a holistic approach to beauty with rituals and products that harness pure flower and plant essences to help you look and feel beautiful. The brand, founded by a hairdresser, features professionally developed products that are used by 9,000 salons and spas worldwide. For 38 years we have been a pioneer of environmental responsibility with our mission to care for the world we live in.

Bumble and bumble began as a single NYC salon, back in 1977. We quickly expanded to global prominence through a legendary editorial team and a collection of cutting-edge products. Today, we are comprised of two salons, a product company with a dynamic in-house creative agency, a direct sales force, and Bb.University for hairdressers and salon owners. We remain passionately and fearlessly dedicated to the craft of hairdressing.

Responsibilities

• Develop and execute the retail sales strategy to achieve sales targets and drive profitable growth.
• Leverage and enhance omnichannel opportunities, including digital tools and marketing activations, to maximise sales.
• Provide accurate sales forecasting and manage the P&L to ensure financial targets are met.
• Analyse sales trends and consumer behavior to identify opportunities and mitigate risks.
• Collaborate with Demand Planning and Marketing teams on product allocation and inventory management.

• Lead, drive, and inspire the Sales, Education, and Operations teams to achieve KPIs and targets.
• Develop talent and capability within the team through robust development and succession planning strategies.
• Conduct field visits to support and develop team members, ensuring alignment with business goals.
• Implement tailored education and development programs to enhance team performance and customer service.

• Ensure the highest standards of customer service and operational excellence across all retail locations.
• Oversee store openings, closures, and refurbishments to ensure effective execution of new concepts and layouts.
• Work closely with the Retail IT team to implement and evolve retail solutions, such as POS, clienteling, and workforce management systems.
• Manage staffing levels and demonstration budgets to maintain service levels and align with business strategy.

• Build and maintain collaborative relationships with retail partners to achieve mutual sales targets.
• Identify new business opportunities and develop strategic plans to accelerate growth.
• Present innovative sales and operations strategies to drive business development and market share.

Qualifications

• Substantial operational experience in a high-volume retail environment.
• Strong commercial acumen with excellent numeracy, analytical, and negotiating skills.
• Ability to work at both strategic and operational levels, with a proactive and adaptable approach.
• Excellent communication skills, both written and verbal.
• Experience in managing and developing team members.
• Demonstrates passion, commitment, learning agility, flexibility, and a proactive attitude.
• Proficient in Microsoft Excel, Word, and PowerPoint.

Benefits

• Hybrid Working (2 days WFH, 3 days office based)
• 25 Days Annual Leave (exc. Bank Holidays)
• 1 day Annual Leave to celebrate your birthday
• Holiday Purchase opportunity
• Bonus Opportunity
• Car allowance
• Ability to work Remotely/Abroad up to two weeks per calendar year
• Summer Fridays
• Generous Staff Discount
• Mental Health Wellbeing Initiatives
• Benefits platform with exclusive discounts and offers
• Employee resource groups
• LinkedIn learning

Employment details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Personal Care Product Manufacturing

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