Overview

We’re looking for remote sales consultants to join our Co‑op Legal Services probate team. You’ll meet with clients over the telephone and video to discuss the deceased estate and help them to make an informed choice about their legal planning. Our presence in the market means that many clients enquire with us, so you won’t need to do any prospecting, and you’ll make a real difference to the lives of our clients at a time when they need us most. We’ll provide all the training you need – you don’t need a legal background.

Responsibilities

• Work closely with clients to understand their situation, taking an empathetic and considerate approach.
• Provide advice and information over the phone and via video on probate and estate administration to match the client's needs.
• Finalize sales once clients have decided the service is right for them.
• Work towards agreed KPIs.
• Proactively manage opportunities and prospective clients.
• Use a case‑management system and a telephony system to manage your work and client calls.

Company Culture

At Co‑op, we’re owned by our members. Because we are owned by you, we can do right by you. When you join us, you’re not just taking a job – you’re joining a movement. We are an organisation that puts people and communities first, driven by purpose. We want this to be a place where you can thrive.

Benefits

• Coaching, training and support to help you develop.
• Wellbeing benefits to support your physical and mental health.
• Pension with up to 10% employer contributions.
• Monthly incentive scheme.
• 28 days holiday plus bank holidays (rising to 32 in line with service).
• Discounts on Co‑op products and services.
• Wagestream – a money‑management app that gives you access to a percentage of your pay as you earn it.

Qualifications

• Previous experience of consultative selling.
• Great communication skills showing a positive, engaging and empathetic approach.
• Proficiency in IT with the ability to learn new systems quickly.
• Emotional resilience and the ability to remain professional in difficult situations.
• Ability to work on your own and as part of a remote team.
• A willingness to learn with a passion for self‑development.

Salary & Benefits

£29,000 base salary, average earnings £45,000 with uncapped bonus plus excellent benefits including monthly incentive scheme and pension with up to 10% Co‑op contribution (£2,900). Work level 6B.

Working Hours & Location

Full time – 37.5 hours per week. Part time late shifts flexible. Monday‑Friday with two in four Saturdays per month working for 4 hours. Fully remote, working from home across England & Wales.

Equal Opportunity

We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask if you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask if you need any reasonable adjustments to enable you to participate.