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About Blackhawk Network:

At Blackhawk Network (BHN), we're shaping the future of branded payments-powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Overview:

Job Title: Sales Manager (Inside Sales)

Contract: Permanent

Workplace: Hybrid - 2 days in office per week in Hemel Hempstead Office

Hours: 35 Hours

Reports to: Sr. Director, Sales Development (Incentives)

We're looking for a commercially minded Sales Manager to lead our high-performing UK Inside Sales Team. You'll manage a team of 9 reps focused on customer growth, retention, and sales execution. This is a hands-on leadership role with a strong focus on data-driven performance management, sales coaching, and revenue delivery through our flagship platforms: One4all, Hawk Select, and Hawk Marketplace.

Responsibilities:

• Team Leadership & Coaching: Manage, mentor and develop a team of Inside Sales Reps to exceed sales and growth targets across B2B customer accounts.
• Sales Insights & Reporting: Leverage Excel and Power BI to monitor performance, analyse sales trends, and identify skill gaps or opportunity areas.
• Revenue Growth: Spot commercial opportunities across the team's account base, drive upsell/cross-sell motions, and create structured sales plans.
• Strategic Execution: Work closely with the Senior Director to implement tactical plans aligned to business goals and the 13-period commercial calendar.
• Customer Engagement: Support account strategy, including QBRs and strategic deal development, ensuring reps position the right BHN product for every use case.
• Process & Efficiency: Drive best practices in pipeline hygiene, CRM use (Salesforce), and sales operations. Implement process improvements to optimise performance.
• Collaboration: Partner with Marketing, Enablement, and Product to roll out campaigns and provide feedback on market needs.

Qualifications:

• Proven experience in sales team leadership, ideally within prepaid, rewards, or tech-driven B2B industries.
• Strong analytical skills with confidence in Excel, reporting tools (e.g. Power BI), and using data to inform strategy and coaching.
• Comfortable interrogating numbers to find root causes and growth levers.
• Exceptional coaching ability, especially for developing inside sales and early-career reps.
• Ability to build a strong culture of accountability, positivity, and results.
• Excellent stakeholder management and communication skills.

Benefits:

• Work-Life Balance: 25 days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
• Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Task-based Assessment (if required)
• Stage 5: Feedback/Hired

If you're a performance-driven leader who thrives in fast-paced, commercial environments and knows how to turn data into action, we'd love to meet you