Job Title: Sales Manager (Renewals / Account Management)

Salary: c. £55,000 + £25,000 OTE

Location: Fleet, Hampshire (Hybrid - 3 days office / 2 days home) - easliy accessable by train

Hours: Monday to Friday, 9:00 - 17:30

Are you an experienced Sales Manager (Renewals) with a passion for leading high-performing & fast paced teams, driving customer retention, and maximising upsell opportunities? Join an innovative digital business in the online technology and services sector, leading a talented Account Management team focused on renewals, client relationships, and revenue growth.

Following significant investment in technology, data, and people, this business is in a period of rapid expansion across UK and international markets. It's an exciting time to step into a leadership role where your sales and renewals expertise can have real impact-and your career can thrive.

The Role

As Sales Manager (Renewals), you will:

• Lead, support, and develop a team of Account Managers focused on renewals, upselling, and customer retention
• Manage and grow sales revenue by developing and expanding existing customer accounts in the staffing agency market and related B2B sectors
• Conduct structured account reviews to identify upsell and cross-sell opportunities and ensure maximum account growth
• Utilise data to inform proposals, retention strategies, and sales activity
• Maintain accurate forecasting of the renewals pipeline and report directly to senior leadership
• Conduct regular 1-to-1 meetings, team sessions, and performance reviews to achieve and exceed KPIs
• Prepare and deliver monthly, quarterly, and annual performance reports
• Attend client meetings independently and alongside your team as required

This hybrid position offers a mix of office collaboration and home working, supporting both productivity and work-life balance.

About You

We're looking for someone who has:

• Strong experience in team management and developing Account Managers
• A proven track record in sales, renewals, and account management, within B2B environments
• Excellent negotiation skills and confidence engaging senior decision-makers
• A commercial mindset with the ability to identify and maximise upsell and cross-sell opportunities
• Strong analytical skills to translate customer needs into effective account management and sales strategies
• The ability to thrive under pressure while managing multiple KPIs and targets
• A commitment to personal development and openness to feedback

Benefits

This business values its people and offers a comprehensive benefits package, including:

• 25 days holiday plus bank holidays, with the option to buy or sell days
• An extra day off for your birthday
• Life Assurance up to 3x salary
• Healthcare cashback plan for dental, physio, and alternative therapies
• Discounts on gym memberships, shopping, and entertainment
• Eyecare and flu vouchers
• Employee Assistance Programme and mental health support
• Pension contributions up to 7%
• Ongoing learning and development, including access to over 5,000 LinkedIn Learning courses
• Long Service Awards

Key Skills

• Renewals management
• Account management
• Sales leadership
• Upselling and cross-selling
• Customer retention
• Forecasting and reporting
• Team coaching and development
• Client relationship management
• Winbacks

This employer is committed to building a diverse and inclusive workforce and welcomes applications from all individuals who meet the key requirements. Reasonable adjustments are available throughout the recruitment process.

Salary: Around £55,000 basic plus £25,000 OTE, with flexibility for the right person.

If you're an ambitious Renewals Manager or Sales Leader looking to take your career to the next level in a dynamic digital business, we'd love to hear from you.