OverviewLeading Retention Strategies for Virgin Media O2 Business, driving growth.Company DescriptionVirgin Media O2 Business is the combination of two leading UK brands, Virgin Media Business and O2 Business, forming a new kind of digital partner for both private and public sector organizations. As businesses evolve, we provide the tools to not only meet but exceed consumer expectations by doing good while doing business. We're ready to challenge norms, achieve more, and share in our successes. Join us in redefining the future of business.Role DescriptionThis is a full-time hybrid role for a Sales Retention Executive located in the Manchester Area, United Kingdom. The role is currently 2 or 3 days a week working from our Manchester based office.The Sales Retention Executive will be responsible for retaining existing customers, developing relationships, identifying their needs, and offering tailored solutions. Daily tasks will include making outbound calls, handling customer inquiries, resolving issues, and achieving retention targets. The role also involves analyzing customer data to recommend improvements and tracking performance metrics.QualificationsStrong customer service and relationship management skillsSales techniques and retention strategiesAbility to work efficiently both independently and as part of a teamExcellent communication and negotiation skillsProficiency with CRM software and data analysis toolsProblem-solving and conflict resolution abilitiesExperience in a similar role is a plusAbility to adapt to a fast-paced environmentFamiliarity with the telecommunications industry is beneficialSeniority levelEntry levelEmployment typeFull-timeIndustriesTelecommunications #J-18808-Ljbffr