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About The Role

Salary: £25,000 plus £3,500 up to 15% PRP

We are seeking a Sales Support Administrator to join our expanding business sales team. The role requires quick and accurate handling of information, data, and documentation, with a variety of responsibilities and the ability to manage changing priorities effectively.

The successful candidate will support Sales Account Managers by managing administrative tasks related to the sales process (pre and post sales), providing crucial support to the B2B Sales Team to facilitate departmental growth. This role suits highly organized, detail-oriented, and proactive individuals committed to supporting a high-performing sales environment.

This position offers diverse, challenging, and rewarding work, requiring excellent communication and organizational skills.

Core Responsibilities

• Assist the sales team with administrative tasks such as data entry, document preparation, and contract management.
• Prioritize and organize daily workflow with minimal supervision.
• Process sales requests accurately and promptly.
• Set up complex and technical gas and electricity quotes within tight deadlines and high accuracy.
• Create and validate gas and electricity quote documentation according to guidelines.
• Maintain and update customer records in CRM systems.
• Handle customer queries and direct them appropriately.
• Coordinate with internal departments like pricing and customer service.
• Support bid and tender submissions with necessary documentation.
• Identify opportunities to improve sales administration processes.
• Prepare standard and ad-hoc reports for Senior Managers.
• Provide ad-hoc support for internal and external queries and projects via email and phone.
• Adhere to internal processes and policies.

About You

Knowledge Required

• Understanding of the energy industry (desirable but not essential)
• Strong skills in Excel, PowerPoint, SAP or similar CRM systems
• Proficiency in Microsoft Office Suite

Skill Set Required

• Experience in sales support, administration, or customer service roles
• Excellent organizational and multitasking skills
• Analytical skills to interpret data and identify opportunities
• Ability to develop relationships with stakeholders
• High attention to detail and accuracy
• Ability to work collaboratively in a fast-paced environment
• Numeracy and problem-solving skills
• Strong communication skills
• Effective time management
• Relationship-building skills
• Self-driven and results-oriented
• Ability to manage multiple deadlines under pressure

Behaviors

• Effective relationship management
• Customer-centric approach
• Solutions-focused and resourceful
• Continuous improvement mindset
• Engaging and motivating attitude
• Organized and methodical
• Receptive to feedback
• Team player with supportive relationships
• Flexible and adaptable
• Creative and innovative

About Us

What's in it for you...

• Healthcare, life assurance, and pension benefits
• Volunteering Day
• Hybrid working options
• Company discounts
• 25 days holiday plus bank holidays, with buy/sell options
• Cycle to work, carpooling, and onsite parking

As part of our team, you'll support our environmental policies and sustainability goals.

Flexibility statement: Due to the dynamic nature of our business, you may be asked to undertake duties outside your role to help us adapt and thrive.

Ecotricity is Britain's greenest energy company, committed to replacing fossil fuels with renewable energy, building windmills, sun parks, and green gasmills, and supporting community initiatives.

We are an equal opportunity employer, dedicated to diversity and inclusion.