Sales Support Executive

Location: Wantage, Oxfordshire

Salary: Competitive

Vacancy Type: Permanent

Our client, a fast-growing, award-winning technology company, is on the hunt for a dedicated Sales Support Executive to join their team. Situated in stunning modern barn conversions in the heart of the Oxfordshire countryside, they're a leading distributor of high-demand enterprise-level tech. Their success is built on a friendly, collaborative team, and they want you to be a part of it!

The Role

You will be the vital link between the customers, the Account Managers, and the operations, ensuring the sales process is smooth, efficient, and customer focused.

• Handle all aspects of customer service, including incoming emails and calls, providing accurate ETAs (Estimated Time of Arrival) on orders, and maintaining strong communication.
• Provide direct support to Account Managers, including preparing quotes, assisting with Demo Kit requests, and replying to customer/supplier inquiries when they are unavailable.
• Load and manage sales orders within the CRM, ensuring all information is accurate prior to approval.
• Work closely with the supply chain and manufacturers on stock queries and carry out data admin for stock allocation.
• Take part in product training to stay up to date with new products and occasionally attend customer meetings (virtual or physical).

Skills and Qualifications

They need a dedicated problem-solver who can work on their own initiative and thrives in a supportive team environment.

• You should possess strong communication skills with multiple internal departments and the ability to converse effectively with customers and people throughout the organisation, from Director-level down.
• You possess excellent accuracy and attention to detail.
• You are naturally focused on the customer experience and dedicated to providing excellent service.
• You have experience using a CRM and a good understanding of Microsoft Office.
• You are happy working in a semi-rural environment and able to build effective relationships across departments.

Benefits

They believe in a culture where you feel valued and supported. Their friendly and collaborative team works closely to ensure continued success, and they believe in sharing that success with their employees. They offer a highly competitive benefits package, including:

• Hybrid Working
• 25 days of holiday + 1 well-being day + Birthday Day
• Learning and development plan
• On-site gym and Subsidised Café
• Anniversary bonus
• Fun perks like Perk vouchers, a pool table, and Batak
• Competitive commission structure (Note: This is based on the provided template but typically applies to sales roles.)
• Laptop, Pension Scheme, Medical Scheme, Life Insurance, and Free Parking.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please proceed through the following link to be redirected to their website to complete your application.

https://purdicom.bamboohr.com/careers