Overview

Our client are a global brand that leverages technology to deliver exceptional customer experiences. As part of their ongoing growth, they're looking for a skilled Salesforce Administrator with strong Service Cloud expertise to help us optimise and scale our Salesforce platform.

As a Salesforce Administrator, you’ll be the go-to person in the UK for managing, configuring, and enhancing our Salesforce environment, with a primary focus on Service Cloud. You’ll work closely with stakeholders across customer service, operations, and IT to translate business needs into technical solutions.

Base pay range

Direct message the job poster from Steadman Brown

Responsibilities

• Administer, configure, and maintain the Salesforce platform with a focus on Service Cloud.
• Create and manage users, profiles, roles, permission sets, and security settings.
• Build and maintain reports, dashboards, workflows, and flows to support business needs.
• Partner with stakeholders to gather requirements and deliver scalable solutions.
• Support Service Cloud features such as case management, Omni-Channel, Knowledge, and CTI integrations.
• Provide user support, training, and documentation.

Qualifications

• Proven experience as a Salesforce Administrator.
• Strong knowledge of Service Cloud functionality and best practices.
• Hands-on experience with Flows, Process Builder, and other automation tools.
• Excellent problem-solving skills and ability to translate business requirements into technical solutions.
• Strong communication skills with the ability to engage technical and non-technical stakeholders.
• Flexible hybrid working.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Basildon, England, United Kingdom