Overview

Salesforce Administrator - Service Cloud

Location: London (Hybrid: 2 days office-based, 3 days remote)

Candidates must have the right to work in the UK without visa restrictions (no sponsorship offered)

Our client is seeking a Salesforce Administrator with strong expertise in Service Cloud. Experience Cloud is preferred and Marketing Cloud is highly advantageous.

Responsibilities

• Support Service desk team for any Level 3 issues
• Manage Salesforce configuration: objects, fields, page layouts, record types, workflows, flows, and approvals
• Administer users, roles, profiles, and security settings
• Create reports and dashboards
• Maintain data quality through cleansing and deduplication
• Environment refresh activities
• Collaborate on integrations and AppExchange implementations (if any)
• Stay updated with Salesforce releases and recommend improvements

Requirements

• 5+ years of hands-on Salesforce admin experience (Service Cloud MUST, Experience Cloud preferred, Marketing Cloud (nice to have))
• Salesforce Administrator Certification (Advanced Admin a plus)
• Strong skills with automation tools (Flows, etc.)
• Experience with data migration tools (Data Loader, etc.)
• Excellent communication and stakeholder management skills