Salesforce BA / Audit & Compliance (DevOps)

Join to apply for the Salesforce BA / Audit & Compliance (DevOps) role at Zurich Insurance

Location: Fareham/Swindon with hybrid working

Working hours: Part-time, job-share or full-time

Closing date for applications: 19 September 2025

What will you be doing?

If you want to build applications, systems and processes that will transform Zurich, you could be part of a rapidly growing Salesforce team. You will be a “hands on” Salesforce Business Analyst with experience in translating business needs into requirements, shaping and informing solution design and architecture, and building out Salesforce solutions using declarative development.

• Gather, document, and analyze business requirements for Salesforce enhancements.
• Work closely with stakeholders to understand processes and identify improvement opportunities.
• Assist in the design, testing, and rollout of new Salesforce features.
• Support user adoption by preparing training materials and conducting user training sessions.
• Provide day-to-day support to users, troubleshooting issues and escalating as needed.

Compliance & Audit

• Monitor Salesforce processes to ensure ongoing adherence to internal policies and external regulations.
• Assist in preparing documentation and reports required for internal and external audits.
• Perform regular data quality checks and support remediation activities.
• Help implement controls and best practices to minimize compliance risks.
• Stay up to date with changes in relevant compliance standards and communicate updates to stakeholders.

Continuous Improvement

• Identify opportunities to streamline processes and improve data integrity in Salesforce.
• Collaborate with IT, Compliance, and Audit teams to develop practical solutions.
• Gather feedback from users and recommend enhancements.

Salesforce General

• You will be responsible for incident management and service request delivery.
• Work closely with Application Product Owners to deliver enhancement requests from the backlog.
• Responsible for maintenance activities and proactive monitoring.
• Technical debt reduction to keep the platform stable.
• Act as an ambassador and evangelist for the DevOps and Salesforce team and engage with the Salesforce Account Management team.
• Support Operations Manager in other activities as required.

What are we looking for?

• Strong analytical and problem-solving skills.
• Salesforce certifications, or aspiration to acquire one.
• 1–2 years’ experience in a business analyst, CRM, or compliance/audit role (Salesforce experience preferred).
• Experience translating business/regulatory demand into requirements.
• Experience stakeholder management.
• Great interpersonal skills and good written and oral communication – ability to talk directly to customers to understand change and configuration requirements.
• Comfortable working in a fast-paced environment.
• Work collaboratively with the business to elicit requirements.
• Contribute to working in a diverse team with different backgrounds and skills.
• Take responsibility for a piece of work from start to finish.
• Familiarity with regulatory frameworks (e.g., GDPR) is a plus.
• Experienced in reviewing and documenting processes.
• Attention to detail and a proactive, positive approach.
• Excellent written and verbal communication skills.
• Experience of using JIRA and Confluence.

As an inclusive employer, we want to ensure that all candidates feel comfortable and can perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

What will you get in return?

Zurich offers a wide range of employee benefits to provide flexibility. Benefits include a 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to 20 additional days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK.

Be part of something great.

Be part of Zurich’s story and join a team that values diversity, wellbeing, and development.