This range is provided by Shape IT Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Location: Remote (must be UK based, occasional London onsite travel as required)

Type: Permanent

About the Role

An exciting opportunity has arisen with a leading end user (product) company for an experienced Salesforce Field Service (FSL) Specialist. Following recent strategic acquisitions, this role is critical in leading the rollout and ongoing optimisation of Salesforce Field Service across multiple business units within a wider group.

In this hands-on position, you'll have ownership of the platform from implementation through continuous improvement, shaping the future of field service delivery and working closely with internal stakeholders to align solutions with real operational needs.

Key Responsibilities

• Deliver end-to-end implementations of Salesforce Field Service across multiple business units.
• Configure and optimise scheduling policies, service objectives, resource management, and shift patterns.
• Support Dispatcher Console configuration and service appointment lifecycle management.
• Deploy and customise the Field Service mobile app (including offline capabilities) to support field technicians.
• Manage inventory tracking, returns, and mobile workforce logistics.
• Act as the subject matter expert, providing architectural and technical guidance.
• Collaborate with business leaders to continuously improve and adapt platform functionality.

About You

• Proven experience delivering Salesforce Field Service (FSL) implementations.
• Strong knowledge of managed package installation, guided setup, and mobile architecture.
• Skilled in dispatcher console setup, bulk scheduling, preventive maintenance, and workforce optimisation.
• Familiar with field based operations and mobile first service strategies.
• Excellent problem solving skills and the ability to engage with a range of stakeholders.
• Salesforce Field Service Consultant certification highly desirable.
• Additional Salesforce certifications (e.g., Sales Cloud, Service Cloud) are a strong plus.
• UK based, fluent in English, and comfortable with occasional travel as needed.

Why Apply?

Join an innovative product company where your work directly impacts end users and the operational success of multiple businesses. You'll enjoy a flexible, remote first environment, the chance to work on high-impact projects, and the opportunity to become a key voice in shaping Salesforce Field Service strategy.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Product Management

• Industries

  Technology, Information and Media and Software Development

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