The team you'll be working with:

You'll be working with NTT Data UK&I Salesforce Practice under the Delivery and Governance Sub practice, and joining the Development team for Public Sector / Service Cloud clients!

What you'll be doing:

Core skills:

• 6+ years of relevant Salesforce Development Experience
• Produce Technical Designs and documentations
• Salesforce Service Cloud and Experience Cloud hands-on configuration and administration (including lightning page layouts, email/routing, custom object definition, list views, dynamic forms)
• Expertise on Out-of-the-box capabilities of Service Cloud including Entitlements / SLA Management
• Implementation of complex Salesforce Flows
• Knowledge of Salesforce Apex and LWC development
• Git software version control
• Familiar with Salesforce SFDX / Visual Studio Code
• Comfortable with agile delivery with Jira task management
• Experience with DevOps Deployment – CI / CD Pipeline

Ideal / Desired Skills:

• Salesforce Industry Cloud experience
• Salesforce SOQL query language and general object model / reporting awareness
• Advanced Salesforce Apex development experience (including defining invocable Flow actions and batch Apex)
• DevOps pipeline implementation and troubleshooting
• Salesforce email configuration, including DNS / DKIM / SPF
• AI prompt building experience

What experience you'll bring:

• A proactive, self-starter Technical Lead able to work independently in a team.
• Lead Development Team
• Produce designs when required
• Represent Team on Client calls and conduct client presentations
• Willing and able to attend the customer's site in central London if required (though predominantly working remotely)
• Experience of Salesforce Service Cloud - must

Who we are:

We’re a business with a global reach that empowers local teams, undertaking exciting work that is genuinely changing the world. Our portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues and clients on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are proud to have various Inclusion Networks such as the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network, and the Parent Network.

For more information on Diversity, Equity, and Inclusion, please click here: Creating Inclusion Together at NTT DATA UK

What we'll offer you:

We offer tailored benefits supporting your physical, emotional, and financial wellbeing. Our Learning and Development team ensures continuous growth and development opportunities. We also provide flexible work options.

More about NTT DATA UK & Ireland: https://uk.nttdata.com/

We are an equal opportunities employer committed to promoting equity and diversity. We are a Disability Confident Committed Employer, guaranteeing an interview to applicants who declare a disability and meet the role's minimum requirements. Please inform us during the application if you need reasonable adjustments. Join us in building a diverse and empowered team.

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