Overview

SAP Primary Support Engineer, UK Payroll

Are you an SAP expert who is passionate about delivering seamless system support? Come and join our team and make a tangible impact on mission-critical business processes.

About the role:

We’re seeking a passionate and skilled Primary Support Engineer to join our SAP practice. In this role, you will be pivotal in maintaining the integrity and reliability of our clients’ SAP applications, ensuring timely and effective solutions to technical challenges. You will leverage your expertise to analyse issues, recommend improvements, and execute maintenance necessary to enhance system functionality and the user experience.

If you’re ready to apply your SAP expertise to keep mission-critical systems running at their best, we want to hear from you.

What you’ll be doing:

• Provide expert SAP UK Payroll support across multiple releases and industries
• Configure, troubleshoot, and optimise SAP modules, ensuring smooth operations for clients
• Perform root-cause analysis of complex issues, identifying practical solutions and preventative measures
• Collaborate with cross-functional teams, acting as a bridge between technical and business stakeholders
• Take ownership of client cases, ensuring SLAs are met without compromising quality
• Suggest and implement process improvements to enhance system functionality and user experience
• Stay updated on SAP releases, best practices, and industry trends, applying this knowledge to client solutions

What we’re looking for:

To be successful in this role, you should have:

• 7+ years’ experience in SAP UK Payroll, with hands-on exposure to multiple releases
• Extensive technical and/or functional SAP expertise, including configuration and troubleshooting
• Knowledge of SAP architecture, implementation practices, and key functionality
• Strong analytical, problem-solving, and critical thinking skills, capable of tackling complex challenges
• Excellent written and verbal communication skills to collaborate effectively with clients and teams
• Proven team player who contributes to cross-functional collaboration and knowledge sharing

Hiring process

• Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
• Hiring Manager Interview – Your chance to showcase your skills, experience, and ask questions about the role and team
• Team Interview – Meet with other team members, explore projects, and experience the collaborative energy
• Final HR Interview – Deeper conversation to understand values, cultural fit, and next steps

Benefits and perks

We offer a competitive salary and a comprehensive benefits package, including

• Competitive Salary: Up to £75,000 per annum
• Generous Annual Leave: 25 days, with extra days as you grow with us
• Annual Leave Purchase Scheme: Purchase up to 5 additional days per annum
• Birthday Leave: Take your birthday off
• Length of Service Rewards: Bonuses, extra leave, and paid sabbaticals
• Company Pension Scheme
• Perkbox Perks: Discounts, cashback, and wellness benefits
• Fully Remote Model: 100% remote work in the UK
• Employee Well-being: EAP, eye tests, flu vouchers, and sick pay
• Personal Development: Tailored training and career growth
• Employee Referral Scheme: Rewards for bringing great talent

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!

(Note: Support Revolution does not accept unsolicited CVs from agencies.)

Consent: By submitting your application, you consent to Support Revolution processing your personal data in accordance with our privacy policy, for the purpose of recruitment for current and future roles. You can withdraw consent at any time.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting
• Industries: IT Services and IT Consulting

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