About NTT DATA Business Solutions

NTT DATA Business Solutions Group (NDBS) is part of the NTT DATA Corporate Group, a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We provide premier SAP services from industry expertise consulting to digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NDBS leverages its global reach to deliver quality outcomes for multinational and national deployments, with over 15,000 SAP experts across 31 countries.

Our Change Assurance Practice has grown consistently, with a significant market opportunity to help customers achieve digital transformation goals through change management and project-based training services. Our Change Management and Training Consultants contribute ideas and innovations to improve client and colleague benefits. On-the-job training is provided on the NDBS project toolset.

Job Summary

Senior Change & Training Consultant – responsible for leading and managing change activities across IT-led transformation programmes, ensuring stakeholders are engaged, supported, and prepared for change. Apply relevant change activities within the relevant Statements of Work using proven methods for each implementation type.

Supervisory Responsibilities

• Depending on the programme, may have supervisory responsibility for other OCM professionals who may be part of the NDBS OCM team or the client organisation.

Duties / Responsibilities

• Act as a key member of the project team, working with client stakeholders to deliver change initiatives.
• Apply the OCM methodology to manage and deliver change activities aligned with programme objectives, delivering high-quality Business Change deliverables on time and per SOW.
• Lead stakeholder engagement to ensure alignment and commitment across the organisation.
• Provide leadership and direction to change teams where required.
• Provide technical support for Change and Training tools (e.g., Enable Now, WalkMe) when required.
• Share knowledge and best practices within the wider OCM team to enhance methodologies.
• Contribute to business development, providing input for RFPs and participating in pre-sales activities.
• Support continuous improvement with recommendations for enhancements or innovations.

Typical responsibilities include: Change Management Support, Training Program Development and Delivery, Stakeholder Engagement, Measurement and Reporting, Continuous Improvement.

Qualifications

• Ideally PROSCI or Advanced APMG Change Practitioner.

Required Skills / Abilities

Experience:

• Proven experience in Organisational Change Management, ideally within large-scale transformation programmes.
• Strong stakeholder management and engagement skills, with the ability to influence at all levels.
• Experience in applying structured change methodologies and adapting them to different organisational contexts.
• Proven ability to assess change impacts, develop change strategies, and execute plans effectively.

Skills:

• Strong communication and facilitation skills, with experience in developing and delivering change communications and training.
• Experience in leading or working within change networks to drive adoption and sustain change.
• Experience leading IT implementation training programmes, developing Training strategies, Curriculum and Needs Analysis.
• Strong knowledge of business processes to analyse interdependencies, process and role impacts.
• Ability to explain system processes in a business context.
• Ability to analyse complex situations, identify root causes, and develop creative solutions during change initiatives.

Personal Attributes

• Comfortable working in fast-paced, complex environments with multiple stakeholders.
• Proactive and solutions-oriented mindset; able to anticipate challenges and mitigate.
• SAP-related change management experience is highly desirable.
• Natural curiosity to understand and resolve challenges.
• Interest in ongoing learning and development.
• Willingness to travel and work flexibly to meet project demands.
• Excellent English language skills, written and verbal.
• Opportunity to use language skills due to customer reach across Europe and beyond.

Benefits

Join our award-winning team at NTT DATA Business Solutions Group and contribute to transformative solutions. Benefits include:

• Home-Based Contract: flexible working from home subject to project requirements.
• Generous Holiday Allowance: 28 days of paid holiday annually (pro-rated).
• Free Fridays: 12 additional days off per year (one Free Friday per month, pro-rated).
• Group Life Assurance: cover of 4 times base salary.
• Pension Scheme: employer contribution 5% (minimum 4%); flexible additional contributions.
• Income Protection: group income protection plan.
• Private Medical Insurance: includes 24/7 helpline, lifestyle coaching, financial and legal support, etc.
• Technology & Tools: laptop and mobile phone provided for business and personal use.
• Wellness Initiatives: cycle to work scheme.
• Environmental Responsibility: option to join Electric Car Leasing scheme.