Overview

A prominent IT Consultancy is seeking an SC Cleared Service Designer for a permanent position. The role includes remote work with occasional visits to clients, and requires experience with the Government Digital Service (GDS).

Salary: £55,000 annually, plus additional benefits. The position is remote with occasional client visits, and candidates must possess an active SC Clearance.

Role responsibilities

• Maximise the value we deliver for our clients right from inception to real-life application of Service Design.
• Support our clients through the end-to-end service design process to design and develop innovative products and services—from ideation and inception through to solution build and testing.
• Champion user-centricity with tools and methods to embed design thinking and user-centric approaches.
• Collaborate with solution teams to design and develop innovative products and services.
• Use current and emerging trends to identify and lead improvements to existing services, and introduce innovative service experiences, influencing service managers, user researchers, UI/UX designers and programme directors to understand the value of user-focused transformation.

Additional opportunities

As part of your role you will also have the opportunity to contribute to the business and your own personal growth through activities in the following areas:

• Business Development – Leading or contributing to proposals, RFPs, bids, proposition development, client pitch contribution, and client events.
• Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development, and offering development.
• L&D – Training to support career development and certifications.

Skills good to have

• Proven experience across a service design process, autonomously with minimal support.
• Ability to create service design artefacts and outputs such as current and future-state user journeys, personas, service concepts, service blueprints, and other artefacts.
• Client readiness with experience facilitating workshops, design sprints, ideation sessions or similar.
• Ability to visualise complex services in an easy-to-understand format for varying audiences.
• Curious mindset with a passion for asking “why”.
• Ability to break down complex problems in a fast-paced environment, with a knack for storytelling.
• Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers.
• Ability to manage competing priorities in a tight timeframe with a proactive mindset.
• Strong stakeholder management skills, with the ability to balance competing views as part of the design process.
• Aptitude for being an advocate for user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users.
• Experience working in sectors that operate in complex regulatory environments (e.g. healthcare or public sector) or performing a consulting function to private sector clients.
• Experience working with Government Digital Service (GDS) service standards, applying GDS design principles.
• Certification and/or qualifications in Service Design or Design Thinking.
• Experience in running training around Service Design or Design Thinking.
• Experience managing and leading high performing teams.
• Experience working with various tools such as Miro, Mural, Teams, PowerPoint.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting