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Overview

Our client is a global leader in research, dedicated to transforming how top brands understand and influence consumer decisions at the point of purchase. By combining deep behavioural expertise with a digital-first approach, they guide retail and FMCG/CPG clients through complex shopper journeys, both online and offline. Their insights help leading consumer brands unlock growth and improve sales performance.

The Senior Account Manager will play a key role in managing and growing client relationships, with a strong focus on writing compelling research proposals and securing new business. This position requires a balance of account management and commercial drive, ensuring the consistent delivery of high-quality insights while proactively developing opportunities to expand revenue and client partnerships.

Responsibilities

• Manage and nurture a portfolio of client accounts, ensuring delivery of high-value insights and long-term satisfaction.
• Write and develop persuasive research proposals tailored to client needs, from initial briefing through to pitch and delivery.
• Identify and convert new business opportunities within existing accounts and through prospecting new clients.
• Develop account plans to unlock growth opportunities, drive retention, and maintain a healthy pipeline.
• Broaden client engagement by introducing the full range of the company’s research and insight solutions.
• Partner with internal teams to deliver projects efficiently, on time, and on budget.
• Track performance against revenue targets, providing accurate forecasts and reporting.
• Act as a trusted advisor, presenting insights clearly and persuasively to senior stakeholders.

Requirements

• 4–6 years’ experience in market research, insights, or a related client-facing role.
• Strong track record in writing and winning research proposals.
• Proven ability to manage and grow client accounts while identifying and closing new business opportunities.
• Solid understanding of research methodologies (quantitative, qualitative, and emerging digital/AI approaches).
• Excellent communication and presentation skills, with the ability to simplify complex insights.
• Commercially minded, proactive, and comfortable working in a fast-paced environment.
• Collaborative team player who can work cross-functionally to deliver for clients.
• Hybrid working model (3 days onsite in London)
• Competitive salary with performance-based bonus
• Health and wellness benefits
• Ongoing training, mentorship, and career development opportunities
• Team events, recognition programs, and company-wide celebrations

Seniority level

• Director

Employment type

• Full-time

Job function

• Business Development, Research, and Strategy/Planning

Industries

• Food and Beverage Services, Research Services, and Market Research

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