Senior Account Manager - Medical Communications The Senior Account Manager plays a key role in delivering high-quality service to our clients through effective account, financial, and project management while supporting strategic growth and operational excellence. Reporting to the Client Services Director or Account Director, the role involves overseeing multiple client accounts, ensuring projects are delivered on time, within budget, and to the highest standard. Responsibilities include managing account performance, leading client communications, maintaining strong client relationships, and supporting strategic account planning and delivery. The Senior Account Manager is also responsible for tracking budgets, forecasting revenues, and contributing to business development by identifying opportunities within existing and new accounts. Responsibilities

Oversee multiple client accounts and ensure projects are delivered on time, within budget, and to the highest standard. Manage account performance and lead client communications to maintain strong relationships. Support strategic account planning and delivery, including budgeting and forecasting revenues. Contribute to business development by identifying opportunities within existing and new accounts. Provide leadership and mentoring to junior team members and collaborate with cross-functional teams to achieve goals.

Qualifications

5 - 6 years of relevant experience, preferably in a full-service medical communications agency. Ability to manage accounts with little day-to-day input from the Account Director/Client Services Director. Ability to coordinate the delivery of multiple projects within an account with a high degree of autonomy. Strong project management and project delivery skills. Excellent relationship development skills and client handling/networking abilities. Ability to motivate account/project teams. Strategic understanding of project/account objectives and contribution to strategic account planning. Excellent organizational skills, time management, and adherence to deadlines. High attention to detail and strong written and oral communication skills (including presentation skills). Numeracy skills and ability to present to clients in business development situations. Strategic insight, judgment, and problem-solving skills. Line management and mentoring skills, with good delegation abilities. Working knowledge of company processes related to account management, financial management, and project delivery. In-depth understanding of the company's range of products and services. Maintains and expands knowledge relevant to clients (product, company, marketplace, client needs). Established understanding of the pharmaceutical industry and medical communications sector. Specialist knowledge in at least 2 business areas.

Benefits

33 days annual leave Birthday day off 5% pension contribution Private medical health insurance WORKsmart - flexible start and finish times Hybrid working

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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