Overview

The post holder will play a key role in the delivery of a high quality, safe and compassionate healthcare service to patients. They will ensure that streamlined administrative processes are implemented and followed which are focused on the patient and their individual needs. The Senior Patient Administrator will provide effective and efficient administrative support to the operational team. The successful candidate will also provide an administrative service in relation to matters relating to compliance with CERNER (Patient Administration System), data quality issues related to 18 week targets, cancer two week waits and using initiative to find out answers to queries. The role will also involve providing support to the Junior Service Manager for the maintenance of the junior doctor rota, inputting shifts, cancellations & swaps and recording any gaps in the rota onto Patchwork. Management of consultant leave on Healthroster.

Responsibilities

• Support JSM in maximising the best use of clinical/non clinical resources.
• Ensure any issues relating to training are resolved.
• Generate reports relating to Cerner at the request of the division.
• Monitor indicators for the division and take action to clear the backlog.
• Communicate with clinical/non-clinical staff with regards to CERNER issues.
• Provide support to JSM's for the maintenance of the junior doctor rota.
• Submit shifts for bank staff onto Patchwork.
• Ensure all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.
• Proactively manage patient pathways so that all patients receive a high standard of service delivery.
• Use initiative when dealing with patients’ problems or when dealing with managers and consultants who may request patient information.
• Support in new staff induction. Organising ID, Training access etc.
• Sugg est improvements to systems, with ways of measuring effectiveness of any changes made.
• Collect data to measure performance of department against objectives.
• Participate in regular team meetings and other relevant meetings e.g. Patient Access with preparation of Access pack.
• Organise and prioritise workload with minimal supervision.
• Liaise with other departments and teams relating to the patient care pathway and service delivery.
• Assist JSM in performing all clinic configurations on CERNER, including cancelling and amending clinics for annual leave etc.

About Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust is one of England\'s top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us \'Good\' in safety, effectiveness, care, and responsiveness, and \'Outstanding\' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

Additional information

If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

This advert closes on Sunday 28 Sep 2025