Senior Bookings & Operations Manager (Maternity Cover)

Senior Bookings & Operations Manager (Maternity Cover)

1 day ago Be among the first 25 applicants

Senior Bookings & Operations Manager (Maternity Cover)

Contract: Fixed-term, 9 months (with option to extend a further 3 months)

Salary: Up to £55,000 per annum (pro rata, dependent on experience)

Location: Fully Remote, with optional access to East London office, with complimentary on-site daytime gym and pool access, if preferred

About Us

We are Hired Hands Models, a well-established, family-run model agency with a unique heritage. Since the 1990s, we’ve pioneered the representation of hand and body-part models in the UK and have since grown to offer a diverse portfolio across commercial, fashion, and other specialist modelling niches. We’re a small, agile, and creative team passionate about delivering standout talent to industry-leading clients, with a fast and professional service.

https://hiredhandsmodels.com/

The Role

We are seeking a Senior Bookings & Operations Manager (Maternity Cover) to join us on a fixed-term basis to oversee and manage the agency during a period of maternity leave, for a period of 9 months from September 2025, with an option to extend this contract for a further 3 months.

This is a key leadership role that involves running the day-to-day operations of the agency, supervising the bookings team, handling finance/admin tasks, and ensuring a seamless client and model experience. You’ll act as a senior point of contact both internally and externally, helping to steer the agency while one of our company directors is on leave.

You’ll be confident in handling fast-paced workloads, making operational decisions, managing client escalations fairly, dealing with issues raised by our models and team leadership – all while keeping bookings flowing. You’ll be happy to assist and managing individual jobs through their lifespan, as well as chipping in to support the model bookers day-to-day, as necessary, to get the job done.

Key Responsibilities

• Oversee and coordinate all aspects of the agency’s day-to-day operations.
• Manage and supervise the model booking team, ensuring high standards of client response and delivery.
• Liaise with clients to understand briefs, quote, provide appropriate model suggestions, and secure bookings.
• Manage model schedules and availability across various projects.
• Lead on resolving booking issues, client complaints, and escalations with professionalism and diplomacy.
• Raise and track invoices; chase outstanding payments; issue model payslips through MediaSlide.
• Maintain accurate financial and booking records via MediaSlide software.
• Approve staff holidays, and coordinate freelance support as needed.
• Support and contribute to new business opportunities and strategic outreach.
• Assist in the recruitment and onboarding of new talent / models.
• Identify opportunities for our talent to secure bookings with existing clients.
• Assist in marketing efforts, where necessary, to increase volume
• Provide consistent reporting and operational updates to the directors.

Required Skills & Experience

• Minimum 5 years’ experience in model booking, talent management, or similar agency role.
• Prior experience in a leadership, team management, or senior coordination role.
• Proficiency with MediaSlide or similar model agency software is essential.
• Strong organisational skills and attention to detail.
• Confident with client communication, negotiation, and problem-solving.
• Comfortable working independently whilst making key operational decisions.
• Excellent communication skills (written and verbal).
• High numeracy, the ability to calculate and communicate accurate sums and percentages.
• Good knowledge of invoicing, payroll basics, and account reconciliation.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• A collaborative, proactive and team-focused mindset.

What We Offer

• Flexible working – remote-first with optional office access in East London
• A collaborative, pet-friendly and creative working environment
• Competitive salary up to £55,000 (pro rata based on experience)
• On-site gym and swimming pool access (for those who would like to use the London office)
• Opportunity to gain senior operational experience in a leading niche agency
• Hands-on training and onboarding provided

How to Apply

Please send your CV and a short cover letter outlining your relevant experience and why you're a good fit for this maternity cover role.

Emails to: apply@hiredhandsmodels.com Title: Maternity Cover

We look forward to hearing from you!

We regret that due to the expected volume of applications we will not be able to respond to all candidates, but those making it through to the next stage of interviews will be contacted with further info.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Advertising Services

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