You will be working in a statutory department with very strict deadlines.

The role involves making sometimes difficult phone calls with distressed customers. Hybrid working is available on a rota basis, with a minimum of 3 days per week onsite at County Hall, Lewes. This can be discussed further at interview.

Required skills:

• Strong ICT and MS Office skills – Word, Excel, and Outlook. Experience with LiquidLogic is an advantage.
• Excellent customer service and communication skills.
• Good written and verbal communication skills to clearly communicate with parents, schools, and professionals.
• Ability to work well under pressure and multi-task.
• Ability to prioritize and manage conflicting demands, switching between tasks throughout the day.
• Excellent time management.
• Attention to detail and accuracy.
• Resilience, especially when liaising with customers by phone.
• Appropriate assertiveness.

This assignment is expected to last up to 12 weeks while recruiting for permanent staff, but may be slightly shorter depending on recruitment progress.

This is a full-time role on a temporary contract basis.

If interested, please apply via our website with your CV or email it to beth@essentialemploy.co.uk quoting the reference number.

Essential Employment acts as an Employment Business and is an Equal Opportunities Employer.

All roles may be subject to pre-employment checks, including references. Please be prepared.

Due to high volumes of applications, we cannot respond to all unsuccessful candidates, but you will be contacted by phone if your CV progresses to the next stage.

You can follow us on Twitter, Facebook, LinkedIn, or visit our website at www.essentialemploy.co.uk.