Overview

Senior Business Analyst - Digital role at Mulberry England. The Senior BA works with business stakeholders and hybrid delivery teams on the Ecommerce Re-platform project. Reports to the Lead Business Analyst and covers the full project lifecycle from requirements/elaboration through to UAT and go-live. This is a 12-month fixed-term contract with hybrid working: minimum 3 days per week in the office and up to 2 days per week from home. Ideally starts in October.

Responsibilities

• Analyse and understand project scope and core objectives
• Lead requirements elaboration workshops with business stakeholders to define high level business requirements
• Proactively manage business stakeholders either directly or indirectly through the Project Manager
• Gather and organise requirements into functional areas and help the business to prioritise the requirements
• Prepare the functional design workshop plan and agendas for each workshop
• Lead functional design workshops with business stakeholders and solution architect to elicit detailed, low level functional requirements
• Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into their constituent details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true business needs.
• Collaborate with Solution architect, Design/Tech Leads and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.
• Proactively communicate and collaborate with both project team members and development partners to analyse information needs and functional requirements and deliver artefacts as needed:
  • support the design team in the creation of wireframes/prototypes
  • business process flow diagrams
  • support the solution architect with data models
• Obtain sign-off from business stakeholders on the functional specifications
• In conjunction with the technical architect, plan and present to the design and/or development team and other internal stakeholders to the project ensuring the team understand the project scope, core objectives and key functional requirements.
• Be proactive in ensuring that the development and QA teams understand the requirements and initiating functional clarification sessions where needed.
• Be the liaison between the business, the design and/or development team and the support team.
• Review the test plan and test scripts to ensure quality and coverage of the testing
• Provide training material and run training sessions for business users when necessary

Culture

• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability

• As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.
• Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

Skills and Experience Required

• Proven previous working experience as a Senior Business Analyst on a digital project
• Demonstrable track record in software development and end-to-end experience of the project lifecycle (Agile and Waterfall)
• Experience in successfully leading requirement elicitation workshops with technology and business professionals is essential
• Ability to challenge business requirements to understand underlying needs and arrive at the best outcome
• Demonstrable experience in writing requirements specifications for digital solutions
• Must be an exceptionally clear communicator including facilitation, presentation and written skills; able to be pragmatic and drive strong scope management disciplines
• Aware of best practices and innovative initiatives in the ecommerce/multichannel environment
• Experience of usability and accessibility would be an advantage
• Observational skills to validate information and deepen understanding of business processes
• Analytical skills to critically evaluate data from multiple sources, reconcile conflicts, break down high-level information, identify underlying needs
• Ability to gather vast array of information during elicitation and manage time effectively
• Teamwork skills to share responsibilities and collaborate; seek help when needed
• Negotiating skills to achieve consensus on priorities and resolve conflicts
• Qualification in Business Analysis (preferred)

Employment details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology and Analyst
• Industries: Retail Apparel and Fashion

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.