Senior Business Analyst (Salesforce) page is loaded

Senior Business Analyst (Salesforce)

Expert analysis. Long-term vision and strategy. Impacting the future.

Senior Business Analyst (Salesforce)

£46,000 - £55,000 (+ Benefits )

Reports to: Lead Business Analyst

Department: Chief Operating Office

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Closing date: 22 August 2025 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact recruitment@cancer.org.uk as soon as possible.

Recruitment process: One telephone interview followed by two competency-based interviews with a scenario-based exercise included

Interview date: From the week commencing 01 September 2025

How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.

Cancer Research UK has a vision to bring about a worldwhere everybody can lead longer, better lives, free from the fear of cancer. However, to achieve our mission and grow our funding, we must build even greater momentum and urgency around our cause, and engage and inspire millions of people in deeper, more meaningful ways to join our mission. Therefore, we have created a long-term Engage Strategy and designed a bold transformation programme which aims to better harness data and digital marketing technology to deliver more relevant, trusted, and frictionless experiences for our audiences (and in turn drive growth).

We are recruiting for a Senior Business Analyst to join one of the crucial workstreams of our Engage Transformation Programme: our migration to Salesforce, set to go live next year. In this role, you’ll bridge the gap between our technology teams and the wider organisation—ensuring we unlock the full potential of Salesforce to deliver operational transformation, effective change management, and an outstanding employee experience that enables us to be an inclusive, well-governed, agile, and sustainable organisation.

You’ll be responsible for accurately analysing, capturing, and validating Salesforce requirements; identifying and assessing highly beneficial solutions; and providing analysis expertise to shape and deliver technical solutions and outcomes. As we progress with our CRM migration, you’ll play a key role in supporting UAT testing and go-live activities, leading the post-go-live discovery period, and delivering hypercare, change support, workshops, and stakeholder engagement. You’ll partner and collaborate closely with stakeholders, influencing across all levels of the organisation to ensure alignment with the underlying Salesforce needs of the charity and its strategic direction.

If you are an experienced Salesforce Business Analyst who has worked in medium to large multi-product businesses with a large IT function or within a large IT agency/consultancy, we would love for you to join our mission.

What will I be doing?

• Delivering Cancer Research UK’s CRM migration from Siebel to Salesforce to develop innovative and flexible business solutions, whilst driving efficiencies and harnessing shared capabilities. This will involve:

  • Supporting UAT testing and go-live activities.

  • Leading the post-go-live discovery period, delivering hypercare, change support, workshops, and stakeholder engagement.

• Providing business analysis and delivering the technical transformation across Salesforce workstreams/ products.

• Assessing the bigger picture to manage priorities and identify potential dependencies and risks.

• Forging strong stakeholder relationships at all levels to identify and assess solutions and process improvements that meet business outcomes and provide the best cost/benefit balance.

• Developing a strong understanding of our Salesforce needs and strategy to influence decisions.

• Maintaining an understanding of the capabilities, processes, and services which make up the Cancer Research UK technology landscape.

• Keeping aware of emerging Salesforce technologies and best practices to ensure compatible solutions are designed and existingcapabilities are re-used where suitable.

• Assisting in the development of investment appraisals, providing decision support to ensure that solutions designed deliver maximum value to the charity.

• Collating, understanding, and documenting business, functional, and non-functional CRM requirements.

• Identifying strengths and weaknesses of existing CRM processes, suggesting areas of improvement, and challenging as needed.

• Translating business requirements into Agile epics, user stories, and acceptance criteria.

• Ensuring Salesforce requirements are documented appropriately for use by the project team (e.g. developers, testers) according to the project methodology used (e.g. Agile).

• Partnering with departments across the charity to ensure correlation between CRM requirements, information architecture, and user experience.

• Providing analysis expertise and leadership throughout the Salesforce migration, go-live, and post-go live period.

• Contributing to the successful delivery of the Salesforce migration, developing practical ideas and solutions to deliver value to the business.

• Sharing expertise and best practices, contributing to analysis toolkits, and supporting the business analyst community and business process owners.

• Inputting into test scenarios, scripts, design, and execution by collaborating with customers and colleagues to ensure changes are appropriately tested and accepted.

  • Where appropriate, creating relevant guidelines and user guides.

• Partnering closely with Project Managers and Business Owners to track progress against milestones, develop plans, prioritise work, and create sufficient documentation for CRM projects/ work streams.

• Defining KPIs/ SLAs to monitor the effectiveness of processes and enable greater efficiency.

What skills will I need?

• Experienced Business Analyst with Salesforce experience in medium to large multi-product businesses or within a large IT agency/consultancy.

  • Experience migrating to Salesforce and/ or knowledge of Non-Profit Cloud is desirable but not essential—we welcome applicants without this experience.

• Managed multiple workstreams/ products and priorities with a background in dealing with complexity and identifying potential dependencies and risks.

• Strong understanding and experience in business analysis skills, techniques, and practices (including designing and facilitating workshops).

• Strong communication and stakeholder management with a proven ability to understand stakeholder needs and influence decision-making at all levels within various contexts.

• Advanced experience in process and data modelling, and process improvement.

• Evidence of problem-solving with an ability to simplify complex problems into components and evaluate systematically to provide creative solutions.

• Commercially minded with an understanding of what Cancer Research UK is trying to achieve and the role of Delivery teams in delivering these ambitions.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human : Act to have a positive impact on people

Together: Act inclusively and collaboratively

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page .

Additional Information

For more information about working with us please visit our website or contact us at recruitment@cancer.org.uk .

For more updates on our work and careers, follow us on: LinkedIn , Facebook , Instagram , X and YouTube .

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 0 20 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

About Us

As the world’s largest independent cancer research charity, we conduct research into the prevention, diagnosis and treatment of the disease. Our aim is to see 3 in 4 people survive cancer by 2034 and our staff are integral to achieving that ambition. Cancer Research UK offers you excellent prospects to expand your career as well as the ability to make a real difference to the lives of others. We're always looking for sharp, brave, and collaborative people to join Cancer Research UK and continue to make it a great place to work. Find the career you're looking for and let us change lives together.