Overview

As a Senior Business Analyst in our Group IT Digital Products and AI team, you will be a pivotal force in shaping and delivering innovative solutions that drive Rentokil Initial forward, with a primary focus on your designated business domain (e.g., Operations, Sales, or back-office functions). You will act as a true subject matter expert for this domain, providing deep insights and driving critical initiatives within it.

Responsibilities

• Strategic Investigation & Opportunity Identification: Lead investigative work to pinpoint significant business opportunities and define effective new or improved business processes; specify how these improvements can be realized through advancements in information systems, data management, and operational practices.


• High-Level Collaboration & Stakeholder Management: Collaborate extensively with senior business stakeholders and IT staff on strategic studies, detailed requirements specifications, and feasibility analyses; leverage industry advancements and opportunities to shape clients\' strategic direction; ensure all stakeholder perspectives are thoroughly considered, verified, and validated, and that priorities align with overarching business objectives; build and maintain internal and external stakeholder relationships to manage scope, delivery, budgets, and expectations.


• Bridging Business & Technology: Leverage your business acumen to assess and advise on the practicality of different innovative solutions, skillfully integrating technical feasibility with operational needs; take the lead in the detailed specification and modeling of recommended solutions, applying relevant resources, standards, methods, and tools; oversee the development of visualisation and user experience elements of solution design; maintain strong relationships with software engineering and service delivery teams, playing a full part in bringing systems to successful implementation.


• Documentation & Agile Delivery: Eliciting, analysing, and documenting detailed functional and non-functional requirements; crafting clear, concise, and actionable User Stories and acceptance criteria that accurately represent business needs and guide our development teams; analysing current and future state business processes, identifying gaps, and proposing optimisations; apply established standards, methods, and tools effectively to produce consistently high-quality documentation, covering both technical details and descriptive aspects; actively participate in planning and facilitating meetings, workshops, and stakeholder engagement throughout system investigations and subsequent development work; working closely with Product Owners to refine and groom the product backlog, ensuring user stories are well-defined, prioritised, and ready for development. Where required and directed, act as proxy Product Owner.

Requirements

• Has achieved proficiency in the tasks of business analysis with 8+ years of experience as a Business Analyst across multiple domains.


• Proven ability to lead complex projects across teams.


• Demonstrated ability to manage the technical, financial, and quality aspects of projects.


• Has excellent interpersonal skills and is fully experienced at dealing with end users.


• Possesses a broad understanding of business and business skills, and understands the significance of commercial constraints.


• In-depth domain level knowledge in the relevant area.


• Bachelor's degree or equivalent professional qualification in a relevant field (e.g., Business, IT, Computer Science) preferred.


• Extensive knowledge of Agile frameworks and scaling methodologies.


• Proficient understanding of the interdependencies of business processes and information systems.


• Has achieved proficiency in the task of Requirements engineering and management.


• Experienced in senior stakeholder management of both IT and business stakeholders.

Benefits

• Competitive salary and bonus scheme


• Hybrid working


• Rentokil Initial Reward Scheme


• 23 days holiday, plus 8 bank holidays


• Employee Assistance Programme


• Death in service benefit


• Healthcare


• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to joanna.sharpe@rentokil-initial.com if you need anything.