Senior Business Partner, Professional Services (d/f/m)

Join to apply for the Senior Business Partner, Professional Services (d/f/m) role at Personio

Continue with Google Continue with Google

Senior Business Partner, Professional Services (d/f/m)

2 days ago Be among the first 25 applicants

Join to apply for the Senior Business Partner, Professional Services (d/f/m) role at Personio

Direct message the job poster from Personio

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio

The Business Partner within the CX Operations Field Operations team is responsible for acting as the CX Operations “right hand” to the senior business leader for their assigned CX functional area: either Support, Professional Services, Scaled CX, or Payroll Operations.

As a Senior Business Partner you own the successful running and evolving of your business unit through data insights, project management of critical initiatives, and delivery of core business operations. You will partner with your business leader to evolve the strategy of the department, ensuring it is aligned with company direction and coordinating the prioritization and investment to get there. You will be supported by a team of Operations Analysts that provides hands-on support and subject matter expertise in data, technical acumen, and general CX business acumen.

Role Responsibilities: What you'll do

• Manage and evolve day to day business operations specific to assigned business unit
• Partner with, deliver recommendations to, and challenge senior stakeholders to evolve assigned business unit’s strategy
• Provide financial/cost inputs, ROI analysis, capacity management, etc. as FP&A interface
• Deliver ad-hoc, recurring analysis/performance reporting
• Create business cases using data to help prioritize business investments
• Develop experiments and introduce new technologies and tools to assigned business unit
• Regularly present to Senior CX leaders and our executive team

• Professional Services:
• Lead the optimization/upgrade of Professional Services tooling and systems (incl. Rocketlane, Salesforce workflows, discounting/approval workflows, etc.)
• Develop pricing and marketing strategies for Professional Services
• Create and drive a portfolio development strategy for Professional Services
• Create and operationalize a framework for development of complex support use cases into billable Professional Services
• Maintain the Professional Services service catalog
  

• University degree or relevant work experience
• Fluent in written and spoken English, and ideally German or one other European language
• Must be at ease operating in a small, dynamic, fast-growing team, able to be self-sufficient with a can-do attitude and ability to hold oneself accountable
• Experience with enterprise SaaS software solutions, as well as analytical tools
• Passion for continuous improvement of processes, efficiency, value, and quality
• Outstanding and effective interpersonal skills; strong communication skills both verbal and written
• Ability to prioritize and manage multiple tasks efficiently
• Critical thinking, analytical and forecasting skills
• Conflict-resolution and problem-solving skills
• Familiarity with the Personio technology stack; expert knowledge not necessary but able to properly communicate scope expectations with customer executives and technical stakeholders alike
• Services delivery experience with development or operations teams is a plus
  
  

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
• Make an impact on the environment and society with 1 (fully paid) Impact Day
• Receive generous family leave, child support, mental health support, and sabbatical opportunities.
• We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

Referrals increase your chances of interviewing at Personio by 2x

Get notified about new Senior Business Partner jobs in London, England, United Kingdom.

London, England, United Kingdom 1 month ago

Director - Business Growth and Strategic Partnerships

London, England, United Kingdom 3 weeks ago

Senior People Business Partner - Go to Market

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Senior People Business Partner - Product and Technology

London, England, United Kingdom 5 days ago

Commercial Bank Global Business Execution Partner – VP

London, England, United Kingdom 2 weeks ago

Analyst, Consumer Strategy & Business Development

London, England, United Kingdom 1 day ago

London, England, United Kingdom 3 weeks ago

Redhill, England, United Kingdom 2 days ago

Commercial Bank Global Business Execution Partner - SVP

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

Senior HR Business Partner , WW Grocery Stores

London, England, United Kingdom 3 weeks ago

Senior Director, People Business Partner, Worldwide Marketing

London, England, United Kingdom 4 days ago

Senior Business Impact Manager: Private Capital, Europe and M&A, Europe

Sidcup, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Director, Business Development, Real World Business Partner - 1 year Assignment

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

Sr Director, Business Development / Partners (EMEA)

London, England, United Kingdom 1 week ago

Lead People Business Partner, Versus Arthritis

Head of Business Development – Partner Energy Services

Rickmansworth, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Senior Associate, People Business Partner

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

Director-Strategic Partnerships (COE- NextGen Platform)

London, England, United Kingdom 2 weeks ago

Learning Business Partner - Advisory - Watford 12 months FTC

Watford, England, United Kingdom 1 week ago

Senior Sales Operations Manager, Wholesale, UK & Ireland

London, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.