Senior Claims Adjuster - Casualty — London Wholesale International Casualty

AXA XL is hiring a Senior Claims Adjuster - Casualty to join the London Wholesale Casualty Claims team. This is a permanent role with hybrid working from our London office, subject to business requirements.

What you’ll be doing

• Embrace and deliver on AXA XL’s strategic drivers from 2024, including tailored client solutions, value beyond the policy, data-driven decision support for clients, and streamlined processes to improve value.
• Manage a portfolio of mid to high value claims across jurisdictions (Canada, Australia, Italy, UK & Ireland, US). Proactively manage cases and engage with stakeholders including London Market Brokers, Placing Brokers, follow markets and co-insurance markets.
• Attend ADR settlement forums (virtual or in person) as part of proactive case management and cost containment.
• Analyse policy covers across the LW Casualty book to ensure correct application and inform underwriters of necessary changes.
• Report to Senior Internal Management on high value, catastrophic and contentious claims/events.
• Maintain timely and accurate reserves for cases and blocks to meet company standards and market expectations.
• Develop and maintain effective relationships with Underwriters, Actuaries, Senior Management, and internal/external stakeholders, and the wider claims teams in London and Ipswich.
• Act as a reference point to Claims Adjusters within the London and Ipswich teams for support and progression.
• Oversee Third Party Administrators and Cover Holder partners across territories, including portfolio analysis, audits, and claims governance.
• Manage litigation spend with regular engagement with TPAs, budgeting and reserving for defence or coverage fees.
• Monitor and adjust DA funds for high-volume accounts.
• Collaborate with Offshore/Shared Services to ensure delivery of agreed service and identify opportunities to enhance support.
• Provide periodic status updates to Underwriters and Actuaries on portfolio trends, performance, and material claim developments.
• Attend new business meetings and presentations to convey the claims philosophy; prepare and present large claim activity to Management/Leadership.
• Manage static and inactive claims across the wider team as required and engage in cross-functional project groups to drive business improvement or product enhancement.
• Continuously seek ways to improve service delivery and lead by example.

You will report to the Casualty Claims Manager - London Wholesale.

What you’ll bring

• A truly client-first mindset.
• An ability to adapt communication style to different audiences.
• International casualty claims adjusting experience within Lloyd’s of London and company markets, including the US.
• Proactivity and technical capability in managing high-value losses.
• Persuasive communicator with the ability to adapt to stakeholders.
• Excellent organisational skills.
• Ability to work in teams or independently.
• Competent in all Microsoft Office products.
• Innovative mindset with the ability to find effective solutions.
• High numeracy with attention to detail; pragmatism when required.
• Ability to take accountability and seek guidance when uncertain.
• Commitment to achieving excellence and ability to prioritise tasks.
• Educated to A Level standard minimum, or equivalent.
• Comprehensive knowledge of ECF2, the Lloyd’s market, International Casualty claims, including TPA work, Vendor Management and other GL lines.

Inclusion

• AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. We promote an inclusive culture that enables business growth and personal potential.

Total Rewards

• AXA XL’s reward program covers health, wellbeing, lifestyle and financial security with competitive compensation and inclusive benefits. We aim to reward contributions for the long term and support your growth.

Sustainability

• AXA XL integrates sustainability into our strategy, focusing on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across operations. Our 2023-26 Sustainability strategy is called “Roots of resilience.”
• Our pillars include valuing nature, addressing climate change, integrating ESG, and supporting volunteering and charitable programs (AXA XL’s Hearts in Action).

Who we are

AXA XL is the P&C and specialty risk division of AXA. We solve complex risks for mid-sized companies, multinationals and others, reinvening re/insurance through data-driven insights, technology, and talented people in an agile and inclusive workspace.

For more information, please see axaxl.com/about-us/inclusion-and-diversity.