Job Title: Senior Claims Fraud Negotiator - Third Party

Location: Leicester or Bexhill (Hybrid)



Welcome to Hastings Direct - Pam Angel - HR Director


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you.





Role overview


We have always considered our fraud defences to be very strong, in comparison with other motor insurers, but for the first time we now have evidence that tells us that we are not only strong, but the best. We will always look for opportunities to be better, as the fraud landscape continually evolves.

You'll work closely with the operational team leader to identify and support areas of development of the team and work together to support colleague and work collaboratively to provide tailored coaching enabling fraud handlers to deliver value in everything they do. You'll also support budgeted team efficiency levels, specifically around lowering claims costs and reduced claims cycle times.




Job details - you'll need to have demonstrable experience in:

• Ensuring all work is carried out to a high level of accuracy in line with our documented processes, company quality and compliance standards, for yourself and colleagues that you're supporting, driving best in class results for key company metrics including reserving, indemnity, quality & leakage
  
• Coaching and developing colleagues, empowering them to develop their fraud handling skills and knowledge, unlocking potential to feel confident to identify and effectively manage difficult customer conversations and complaints with confidence
  
• Providing knowledge training to support employee's professional growth through our career framework, including support with company inductions for new hires
  
• Acting as a referral point for the third-party counter fraud teams, ensuring we make effective use of the work plans within Guidewire to maintain proactive approach to claims handling
  
• Preparing monthly audit reports on a designated group of negotiators, coupled with recommendations for improvement and preventative measures to avoid unnecessary leakage
  
• Root-cause analysis using MI to identify the reasons affecting a colleague's performance and work with the supporting team to mitigate, including review of monthly leakage reports
  

Essential skills/experience:

• Strong background in Claims Fraud - with awareness of insurer RTA obligations and Insurance Principles and good experience with litigation and trials
  
• Proven ability to coach colleagues and an awareness of coaching models and the various was to implement this
  
• Extensive understanding of the claims journey/systems, specifically around liability, indemnity and reserving knowledge
  

The interview process

Our interview process involves the below:

• Recruiter screening call
  

• 1st stage interview with hiring leader
  
  

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.



Benefits: In addition to a competitive salary you will also receive…

Flexible working -we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail

Competitive bonus scheme- all colleagues are eligible for our annual 4Cs performance bonus

Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….



Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.