Overview

Senior Claims Specialist, Crisis Management at MS Amlin. This is a newly created position within MS Amlin’s Crisis Management team, offering the opportunity to contribute to the team’s development while being supported by an established insurer.

You will work with a collaborative and experienced team, providing a platform for professional growth and development. The Crisis Management portfolio covers Marine and Aviation War, Political Violence, Political Risks, Trade Credit, Contract Frustration, Terrorism, and Product Recall. The role provides genuine international exposure, close broker and client interaction, and opportunities for travel.

What you’ll spend your time doing

• Handle claims arising from the responsible line of business (and arising from other classes as appropriate per business requirements), from FNOL to settlement, with consideration of subrogation/contribution where appropriate, to ensure delivery of a superior claims service and proactive claims resolution.
• Actively monitor claims to ensure early best estimates, settle valid claims promptly, and maintain tight cost control throughout the lifecycle.
• Ensure all claims handling responsibilities adhere to MS Amlin procedures, controls and regulatory requirements, with performance reflected in green Claims KPIs.
• Support the Claims Manager in delivering a first-class claims experience to clients, brokers, and internal stakeholders, in line with MS Amlin’s policies, procedures, controls, and claims philosophy.
• Deputise for the claims manager and other senior team members as required, and provide specialist knowledge to clients and the business to inform better decisions and help prevent and mitigate losses.
• Provide claims thought leadership and insights through analysis of claims data and input to reserving processes, to facilitate better business decisions.
• Build strong relationships with responsible underwriters to attract and retain desired business and provide support to client partners.
• Maintain and strengthen relationships with peers, brokers, and service providers in the market.
• Contribute to achieving Claims strategic objectives and participate in business modernization to transform the current claims proposition toward the future service proposition.
• Act as an ambassador for the company, raising our profile in the market and strengthening our claims reputation.

What we are looking for

• Service-oriented mindset with a passion for claims resolution and client experience.
• Exceptional communication skills with the ability to influence, negotiate, collaborate, and actively listen in person or via virtual channels.
• Strong ability to build trust and manage relationships with external and internal stakeholders.
• Sound judgment and decision-making capability, even under time pressure.
• Problem-solving skills to break down complex issues and identify trends.
• High-performance mentality with the energy and determination to succeed in a fast-paced environment of business transformation.
• Growth mindset with a desire for continuous improvement of self, team members, and the claims service, and flexibility to adapt to evolving client and business needs.

What you’ll need

Proven experience in managing or handling Crisis Management claims globally, including strong relationships with relevant experts, brokers and co-insurers.

• Degree/CII or similar professional qualification (desirable).
• Firm understanding of key principles and practices of the London Market.
• London Market Claims System & Microsoft Office knowledge (e.g. ECF, Excel).
• Account/portfolio management experience.
• Willingness to travel and attend client events.

We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!

What Can You Expect From Us?

In addition to a competitive base salary and a discretionary bonus, MS Amlin offers a range of employee benefits. The company operates a hybrid working model, typically with three days a week in the office to foster collaboration.

MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd’s of London, the Middle East, and Asia Pacific. We support businesses facing complex risks, providing continuity in an uncertain world. Our claims service rests on TRUST: Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. We are committed to building a diverse and inclusive workplace.