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Senior Client Change Manager - Securities Services, London

Client:

HSBC Global Services Limited

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

28c63dd80164

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

We are currently seeking a professional to join our team as a Senior Client Change Manager.

The purpose of the role is to provide dedicated support to key clients in response to Client Initiated Change Requests. The Senior Manager will be accountable for the overall portfolio of change, including prioritization, planning, and delivery for assigned SSv clients, as well as managing team members.

Responsibilities include:

• Ensure proactive management of client change request delivery through direct liaison and coordination with the client at senior levels and internal HSBC teams such as Product, Client and Account Management, IT, Platform, Testing, PMO, and Operations.
• Maintain a holistic view of all change requests for the client, managed across different teams within IT, Client Change & Onboarding, Account Management, and Service Delivery.
• Ensure consistent governance within the CCM team via regular reporting, financial control, RAID management, stakeholder management, resource management, and other controls throughout the change request cycle.
• Build key relationships with internal SSv stakeholders, ensuring the CCM team is aware of the forward load/roadmap and has plans in place to deliver within project parameters.

To be successful in this role, you should meet the following requirements:

• Extensive experience in a client-facing role/industry operating at a senior level.
• Experience in Fund Administration, Transfer Agency, Custody, or Investment Management is essential.
• Understanding of complex operations environments, including current regulations.
• Disciplined project management experience managing multiple projects with robust governance standards, including cost management.
• Experience in managing, negotiating, and influencing external clients and stakeholders, including regulators.
• Experience managing client-facing and project management/delivery teams.

The role offers a hybrid working pattern, allowing for both home-based and office-based work at HSBC offices in London.

At HSBC, we are committed to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone, regardless of gender, ethnicity, disability, religion, sexual orientation, or age.

We are a Disability Confident Leader and will offer an interview to candidates with disabilities, long-term conditions, or neurodivergence who meet the minimum role criteria.

If you need adjustments during the application process, please contact our Recruitment Helpdesk.