We are recruiting for a Senior Client Manager to join our Client Engagement Team. This role can be based out of any of our UK offices.

Your Role

You will join a client-centric law firm advising UK’s leading businesses and public sector organizations. Your responsibilities include developing significant client relationships, influencing our Client Programme strategy, and working closely with Client Relationship Partners and their teams to deepen relationships and deliver profitable growth. You will be supported by a Client Development Executive and professionals across BD, Knowledge Management, L&D, ED&I, Sustainability, Risk, and IT teams.

Working with the Lead Client Programme Manager, you will help evolve our Key Account and Client Listening Programmes and contribute to best practice initiatives. You will also collaborate with Business Services teams to align our services with client needs.

Key Responsibilities

• Create and implement strategic client development plans.
• Conduct regular client team meetings to share knowledge and identify cross-selling opportunities.
• Share best practices in relationship investment and service delivery.
• Proactively engage with client and business service teams to foster active client engagement.
• Utilize CRM and other tools for sharing client insights.
• Shape and develop the firm’s Client Listening Programme.
• Support governance of the Client Engagement Programme through reporting and reviews.
• Promote our client work internally via communication channels.

External Engagement

• Broaden relationships across the client's organization and within TLT.
• Map client relationships to identify growth opportunities.
• Lead delivery of contractual requirements and BID promises.
• Develop insights on key issues and share legal/sector insights.
• Manage Relationship Review meetings and follow-up actions.
• Build and maintain a network of client contacts.
• Lead panel reviews and share client information for new opportunities.
• Promote client work through external channels.

Skills and Experience

• Strong interpersonal and relationship-building skills.
• Proven client management and business development experience in professional services.
• Knowledge of key industry sectors is advantageous.
• Proactive, confident, and resilient personality.
• Excellent organizational and multitasking skills.
• Financial literacy.
• Ability to work under pressure and complete major projects.
• Ability to understand business issues and add value.
• Positive and good-humored attitude.
• Graduate or equivalent qualification.

About TLT

TLT is a fast-growing, innovative law firm with over 1,800 staff across the UK and international partners. Recognized as Law Firm of the Year at the Legal Business Awards 2023, we are committed to supporting our clients, our people, and our communities. We offer competitive salaries, extensive benefits, and a flexible, hybrid working environment.