Overview

The Senior Client Manager will play a pivotal role in overseeing client relationships within the business, ensuring customer retention and fostering growth. This position requires expertise in client management and a solid understanding of the transport & distribution industry.

This organisation operates within the transport & distribution sector and is recognised for its dedication to providing seamless logistics solutions. As a large company, it offers a structured environment with a focus on delivering high-quality services to its clients.

Responsibilities

• Manage and nurture client relationships to ensure satisfaction and loyalty.
• Identify opportunities for client growth and propose tailored solutions.
• Lead operational development and customer related change projects.
• Monitor customer retention rates and implement strategies to improve them.
• Collaborate with internal teams to deliver on client expectations effectively.
• Analyse client performance metrics and provide regular updates to stakeholders.
• Act as the primary point of contact for key accounts within the logistics department.
• Resolve client queries promptly and maintain high service standards.

Profile / Qualifications

• Proven experience in client management or account handling.
• Project and Operational development experience
• Strong knowledge of the transport & distribution industry.
• Exceptional communication and relationship-building skills.
• Ability to analyse data and present actionable insights.
• Proficiency in working collaboratively across departments.
• Problem-solving skills to address client concerns effectively.

Job Offer

• Competitive salary of £48,000 to £52,000 per annum.
• Car allowance or company car.
• 20% performance-based bonus tied to customer retention and growth.
• Hybrid - field based with travel to operational sites and customers premises
• Permanent role with opportunities for professional development.
• Engaging work environment within the transport & distribution sector.
• If you\'re ready to take the next step in your career as a Senior Client Manager, apply now to join a forward-thinking team