We have an exciting and rare opportunity for a passionate and experienced leader to join our team as Senior Client Services and Resource Manager, known internally as Senior Client Services Manager. You'll be responsible for managing our Central Resource Team, supporting services across Newcastle, Northumberland, North and South Tyneside, and Gateshead. Additionally, you'll oversee recruitment, rostering, and retention strategies to ensure optimal staffing.

If you're energized by building teams, delivering quality services, creating smarter systems, and leading with a positive and inclusive style, this role is for you!

Typical Day as Our Senior Client Services Manager

1. Lead the Central Resource Team across the region.
2. Oversee our Academy service, supporting new colleagues' induction, and our Out of Hours service.
3. Ensure delivery on commitments and seek opportunities for service enhancement.
4. Manage budgets and KPIs, using data and customer feedback to improve performance and innovate.
5. Maintain strong stakeholder and agency relationships.
6. Represent Home Group regionally, building networks, attending forums, and promoting our services.
7. Develop a flexible staffing model, reducing agency reliance while ensuring seamless service delivery.

Join a supportive leadership team dedicated to reshaping services to meet customer needs. You will also manage our bank and relief workforce and work closely with the Operations Manager, Steph, who will be your mentor and manager.

Job Details

• Primarily Monday to Friday, with flexible working options.
• Based in Newcastle with regional travel; manage your own diary.
• Use technology for record updates, communication, reporting, and analysis.
• Enhanced DBS check required; paid for by us.

Essential skills and experience include strong people management, empathy, housing or care support experience, ability to work in a fast-paced environment, analytical skills for budget and performance management, and knowledge of housing operations. A full driving license is desirable.

We are a Disability Confident employer and celebrate diversity through our networks and inclusive culture.

Benefits

• 34 days leave, increasing to 39, with options to buy more and time off for volunteering.
• Health cash plan covering dental, optical, prescriptions, and more.
• High street discounts on various products and services.
• Generous pension scheme with life insurance.
• Opportunities for career growth and development.
• Colleague wellbeing support and tools.