Birmingham, Milton Keynes, Reading, St Albans

Overview

Deloitte Cloud Services, reporting to the office of the Global CTO, is seeking a Senior Manager for Public Cloud Operations. This leadership role is responsible for overseeing the operational excellence, availability, reliability, of DCS’ public cloud platform that serves Deloitte member firms & businesses worldwide.

Connect to your opportunity

Deloitte Cloud Services, reporting to the office of the Global CTO, is seeking a Senior Manager for Public Cloud Operations. This leadership role is responsible for overseeing the operational excellence, availability, reliability, of DCS’ public cloud platform that serves Deloitte member firms & businesses worldwide.

This position will ensure that cloud services meet or exceed service level agreements (SLAs), comply with global technology and cyber standards, and opertional responses are aligned with relevant compliance frameworks. This role requires strong stakeholder management skills and a proactive approach to continuous service improvement.

Key Responsibilities

• Operational Leadership: Lead the global operations of public cloud environments (e.g., AWS, Azure, GCP), ensuring high availability, performance, and reliability of platform services delivered to Deloitte member firms.
• Define, monitor, and report on SLAs and key performance indicators (KPIs) for cloud services. Proactively address service issues and drive root cause analysis and resolution.
• Incident & Problem Management: Oversee incident response, escalation, and resolution processes for cloud services. Lead post-incident reviews and implement corrective actions to prevent recurrence.
• Compliance & Security: Ensure all cloud operations adhere to Deloitte’s technology standards, cyber security policies, and international compliance frameworks (such as ISO 27001, SOC 2, GDPR, etc.). Collaborate with cyber and compliance teams to address audit requirements.
• Stakeholder Management: Serve as the primary point of contact for member firm stakeholders regarding cloud operations. Manage expectations, communicate service status, and ensure alignment with business objectives.
• Manage and mentor a global team of cloud operations professionals. Foster a culture of accountability, collaboration, and continuous learning.
• Occasional off-hours on call escalation support required.

Connect to your skills and professional experience

• Bachelor’s degree, or equivalent, in Computer Science, Information Technology, Engineering, or a related field; Master’s degree preferred.
• Relevant experience in IT operations, with experience in public cloud operations and service management.
• Advanced skills with IT Service Management incident & request management tools such as Service Now
• Demonstrated experience managing large-scale, global cloud environments (AWS, Azure, GCP and on-prem/ workspaces).
• Proven track record of managing SLAs, KPIs, and service delivery in a complex, multi-stakeholder environment.
• Strong knowledge of technology standards, cyber security standards, and compliance frameworks (e.g., ISO 27001, SOC 2, GDPR, NIST).
• Exceptional stakeholder management and communication skills, with experience working across diverse geographies and cultures.
• Experience leading and developing high-performing, distributed teams.
• Strong analytical, problem-solving, and decision-making abilities.

Preferred Qualifications

• Professional certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, Google Professional Cloud Architect).
• ITIL, COBIT, or similar service management certification.
• Experience with automation, monitoring, and cloud management tools.
• Familiarity with DevOps practices and tools.
• Experience working in a professional services or global enterprise environment

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable."

Our hybrid working policy

You’ll be based in Birmingham, Milton Keynes, Reading or St. Albans with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers